Think You've Got What It Takes? Prove It at W.B. Mason!We're looking for a driven full-time IT Service Center Analyst who's up for a challenge and ready to thrive! This is a fully in-person position out of our Boston, MA location. QUICK INFO:Schedule: 2nd Shift 2 pm-10 pmPerks & Benefits:Dental and visionShort- and long-term disabilityBlue Cross Blue Shield Health Plans with a $0 deductible (in-network) and various design optionsA 401(k) planFlexible spend programPaid holidaysCompany-paid or supplemental life insuranceMedical and dependent careCompany-paid cell phone plan with unlimited texting, calling, and data. You can also add a family member! ($55/month per line) IT SERVICE CENTER ANALYST HIGHLIGHTS:Each day looks different, but expect to:Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining causes, and offering solutions while ensuring excellent customer service and follow-up.Educate users to minimize repeat requests and configure, test, and troubleshoot hardware like desktops, laptops, and printers.Offer advanced support for Microsoft and third-party applications, and manage incoming support tickets by prioritizing and escalating as necessary.Occasionally conduct remote site visits for support and upgrades, and maintain the desktop environment by resolving problems and installing software/hardware solutions.What We Are Looking for:Flexibility to work slightly varying shifts to provide proper coverageStrong working knowledge of Microsoft Windows and Microsoft Office suiteStrong knowledge of network environments, including the ability to recognize and diagnose connectivity problems ranging from local to domain organizational outagesUnderstanding of general IT concepts and a passion for technologyAbility to deliver excellent customer service and effectively problem solve and troubleshoot technical issues remotely as well as in-personAbility to thrive in a fast-paced, technically challenging, and constantly changing environmentAbility to manage multiple tasks with different prioritiesAbility to lift up to 50 poundsAbility to travel 10-20% of the time UNLOCK YOUR POTENTIAL – APPLY TODAY!We are dedicated to offering tailored service along with a comprehensive selection of workplace essentials, including office supplies, furniture, janitorial products, and food service items-everything necessary for smooth business operations. Our workplace culture is built on trust and strong relationships, focusing on promoting from within to create genuine growth opportunities for those with career aspirations. Our team members take pride in contributing to a meaningful mission within an environment that genuinely values history, commitment, and collaboration. We invite you to join us and become a part of this experience!We invite you to apply for our IT Service Center Analyst position! Our initial application process is a breeze-just three minutes of your time on your mobile device! It's quick, easy, and designed to fit seamlessly into your busy life. Don't miss this opportunity to join our team!