Secondary Technology Aide Position - PCN 9999

HUMBLE INDEPENDENT SCHOOL DISTRICT Job Description Secondary Technology Aide Page 1 of 3

Primary Purpose: The Secondary Technology aide provides first level on-site support to students and staff with campus and classroom technology hardware and software by assisting campus users in troubleshooting and escalating technology issues, ensures campus equipment is in working order, and maintains campus technology inventory up to date. Qualifications: Education/Certification: High school diploma or GED Special Knowledge/Skills: Knowledge of basic computer hardware and software applications Skill in providing inquiring users with outstanding customer care and service at all times Skill in troubleshooting basic technical issues and activities and applying appropriate resolution to problem situations before escalating to additional assistance Ability to operate personal computer and educational software Ability to critical think in detecting, analyzing and resolving technical or technology related problems Ability to maintain confidential and sensitive information Ability to multi-task and process a high volume of customers Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Ability to communicate effectively verbally and written utilizing tact and diplomacy Ability to comprehend technical information and explain effectively to a wide variety of stakeholders Ability to maintain effective working relationships with a wide variety of District personnel, students, and co-workers Experience: Working experience related to customer support for computer operations (previous help desk and/or customer service desk experience preferred) Major Responsibilities and Duties: List Major Area of Responsibility Reports to: Assistant Director of Campus Technology Support School/Department: Technology Services Pay Grade: Technology Pay Grade 1 Work Days: 190 Wage/hour status: Non-Exempt Created/revised: June 2022 HUMBLE INDEPENDENT SCHOOL DISTRICT Job Description Secondary Technology Aide Page 2 of 3

Technical Support

1. Provide initial basic troubleshooting of campus technology and escalate to appropriate Technology staff as needed.
2. Assist in the deployment, installation, or disposal of technology devices on campus.
3. Prioritize, schedule, and log or receive incidents/service request in IT Service Management System to ensure support is delivered efficiently and within established service timeline.
4. Maintain and organize campus computer labs, computer carts/tubs in a neat, working, and orderly manner for student and staff daily use.
5. Assist teachers and students in use of computers, projectors, student devices, printers, and instructional software.
6. Install a variety of computer programs following complex written instructions with approval from the Technology Services Department.
7. Complete annual inventory of equipment and prepare device for online state testing.
8. Move campus technology as requested, check in/out technology assets to staff/students, and maintain inventory up to date on technology equipment with district inventory management system. Policy, Reports, and Laws
9. Compile, maintain, file, and present all physical and computerized reports, records, and other documents, required in technology.
10. Follow safety standards and conform to state, federal, and local regulations. Communication
11. Maintain a positive and effective relationship
12. Provide outstanding customer service.
13. Maintain good judgment and decision making when dealing with internal and external contacts. Other
14. Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by the Supervisor.
15. Assist with office and workroom clerical duties as needed.
16. Participate in staff development, faculty meetings, and special events as needed.
17. Attend professional growth activities to keep abreast of innovations related to position.
18. Maintain an organized work environment.
19. Responds to after-hours emergencies as needed.
20. Performs other duties as assigned. Supervisory Responsibility None HUMBLE INDEPENDENT SCHOOL DISTRICT Job Description Secondary Technology Aide Page 3 of 3

Equipment Used: District computers, projectors, document cameras, computer peripherals, Chromebooks, iPads, printer, copier, and software and hardware tools. Working Conditions: Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress Frequent prolonged and irregular work hours - flexibility with schedule preferred Frequent walking, standing, climbing, stooping, bending, kneeling, reaching, lifting, and carrying Workload is deadline driven Prolonged use of equipment and computers with repetitive hand motions Frequent contact with parents, community, and/or other district/campus employees Noisy environment Lifting up to 20 lbs Daily attendance and punctuality are essential functions of the job The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. Approved by Date Reviewed by Date