Security Account Manager

Security Operations Manager

Location: Andover, MA
Schedule: Monday–Friday, 7:00 AM–3:00 PM
Salary: $64,000–$68,000 annually

Securitas is seeking an experienced Security Operations Manager to support security operations at a large pharmaceutical company in Andover, MA. This is a key leadership position within a high-volume, professional security environment, overseeing a program staffed at approximately 1,200 hours per week.

As the second-in-command on site, you will work closely with the site leadership team to oversee daily operations, support Security Officers and supervisors, maintain high service standards, and ensure the security program runs efficiently. This position is ideal for an established security leader who is comfortable managing people, balancing competing priorities, and building strong relationships with both employees and client representatives.

Key Responsibilities

• Assist in overseeing daily security operations at a large pharmaceutical facility.
• Support the Site Manager in leading a security program staffed at approximately 1,200 hours per week.
• Provide leadership, coaching, and guidance to Security Officers and site supervisors.
• Monitor staffing levels, manage scheduling challenges, and help maintain appropriate coverage across all shifts.
• Assist with recruiting, onboarding, training, and employee development.
• Ensure security personnel follow site procedures, post orders, and established security protocols.
• Monitor employee performance, address operational concerns, and help resolve personnel issues.
• Conduct site visits, inspections, and performance reviews to maintain service quality and operational consistency.
• Maintain accurate documentation, incident reports, schedules, and other operational records.
• Build and maintain strong working relationships with client representatives and internal leadership.
• Assist with investigations, incident response, and the implementation of corrective actions when necessary.
• Help identify opportunities to improve efficiency, employee engagement, and overall program performance.

Qualifications

• Previous experience in security operations, preferably in a supervisory or management role.
• Demonstrated ability to lead teams, manage personnel, and oversee day-to-day operations.
• Strong organizational, communication, and problem-solving skills.
• Experience with scheduling, staffing, and managing operational priorities.
• Ability to handle employee concerns and make sound decisions in a fast-paced environment.
• Professional demeanor and the ability to work effectively with client leadership.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• High school diploma or GED required; additional education or relevant management training is a plus.
• Experience in a pharmaceutical, corporate, or other highly regulated environment is preferred.

What We Offer

• Opportunity to play a key leadership role within a large, established security program.
• A professional environment where leadership, accountability, and operational excellence matter.
• Opportunities for professional growth and career advancement.
• Comprehensive benefits package, including medical, dental, and vision coverage, subject to plan eligibility.
• Paid time off and additional benefits in accordance with company policies.

About Securitas

Securitas is a global leader in security services, dedicated to helping make your world a safer place. Our people are at the heart of everything we do, and we are committed to building teams that lead with integrity, vigilance, and helpfulness.

If you're an experienced security professional ready to take the next step in your leadership career, we encourage you to apply.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. 

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.