Security Dispatcher-Casino Security

Job Purpose:

Coordinates security services through radio and telephone communications and monitors closed circuit cameras

Job Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Coordinates security services by receiving and dispatching calls, monitoring fire panel, radio activity, and officer locations and activities, dispatching units as needed, contacting the appropriate Department, law enforcement agencies and emergency services as needed, and maintaining chronological records of daily events and pass down logs for information transfer.

Protects casino assets by monitoring designated casino areas, parking lots, stairwells, basement, food receiving docks, team member and emergency entrances and exits, and other related areas equipped with cameras and non-gaming surveillance equipment, and reporting irregularities, crimes or unusual activity by guests and/or team members to appropriate law enforcement agencies.

Provides guest service by answering team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services and other security-related procedures and services.

Job Specifications:Education and Experience:Essential:

High School Diploma or G.E.D.

3 months Dispatch Experience

Desirable:

1 year security or emergency dispatch experience

Law enforcement dispatch experience

Security Operations experience

POST Certification

Guest service experience

Skills and Knowledge:Essential:

Basic understanding of security policies and procedures

Ability to log factual information received from radio and telephone communications

Ability to operate sophisticated communications and surveillance equipment

Ability to evaluate non-routine situations and make sound judgments

Ability to effectively communicate in the English language with guests and team members

Ability to provide verbal directives

Ability to effectively communicate with internal and external contacts

Working knowledge of MS Word and Excel

Ability to perform data entry assignments

Ability to compose written documents in the English language

Ability to complete forms and documents

Ability to maintain professionalism and composure

Ability to prioritize and perform multiple tasks and assignments

Ability to maintain confidentiality

Ability to understand and follow verbal directives and written directions

Ability to accept constructive criticism

Ability to sit for up to eight hours at a time

Ability to appear for work on time

Desirable:

Working knowledge of basic radio and telephone proceduresProficiency Microsoft Word and ExcelMulti-lingualKnowledge of CCTV equipment

Supervisory/Managerial Accountability:Direct: NoneIndirect: None