Security Engineer III, Customer Service Security

Do you want to protect customers at a global scale while seeing the direct impact of your work? The Customer Service Security team at Amazon is looking for a Systems Security Engineer who thrives in ambiguity and is passionate about engineering solutions that reduce security risk across customer service operations. With billions of customer contacts per year spanning more than 40 countries, the security challenges here are complex and the stakes are real.

In this role, you will partner directly with business teams to identify security risks, design pragmatic controls, and build solutions that simultaneously improve security outcomes, customer experiences, and associate experiences. You will own security architecture decisions, lead risk mitigation discussions, and construct frameworks that enable others to apply your work in a repeatable way. If you are a self-starter who can navigate undefined problems and turn them into scalable security solutions, we want to hear from you.

Key job responsibilities

• Lead security reviews, threat modeling, and risk assessments for customer service systems, identifying pragmatic approaches to mitigate risks while enabling teams to launch securely.
• Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
• Partner with business stakeholders, product owners, and engineering teams to understand emerging risks and define security strategies where none yet exist.
• Create security frameworks, runbooks, and rubrics for new problem domains that enable other engineers to apply consistent, repeatable security practices.
• Communicate security risk and design decisions clearly in writing to both technical and non-technical audiences, and mentor other security engineers on best practices.

A day in the life

You will operate independently, engaging directly with business and engineering teams to uncover security risks that do not come with predefined solutions. On a given day you might be conducting a threat model for a new customer contact workflow, writing a security framework that other teams will adopt, or reviewing architecture proposals to ensure they meet the security bar. Much of your time is spent navigating ambiguity - translating business context into concrete security requirements and building the path forward. You will balance proactive roadmap-driven work with responding to emerging security concerns as they arise.

About the team

The CS Security team is dedicated to reducing security risk across Amazon"s customer service organization. We engineer solutions that keep customer data secure while enabling fast, high-quality customer and associate experiences at massive scale. Our work touches billions of customer contacts annually across more than 40 countries, giving you the opportunity to build relationships across the company and scale your solutions globally. We are investing in new engineering capabilities to make every customer contact more secure, and this is an exciting time to join as we shape that future.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.