About the Role
Are you passionate about making environments safer, smarter, and more connected? We’re looking for a skilled and client-focused Security Field Engineer to join our growing team, supporting small and medium business enterprises (SMBEs) across the VA and MD region. In this role, you’ll be the hands-on expert installing, programming, troubleshooting, and maintaining state-of-the-art security systems—from cloud-connected CCTV to access control platforms.
Whether you’re solving on-site issues, programming integrated systems, or guiding clients through upgrades, your work will keep operations secure and relationships strong.
What You’ll Do – Solve, Serve, and Secure - Diagnose and repair issues with CCTV systems, NVRs/DVRs, and access control hardware.
- Resolve problems with electric strikes, mag locks, relays, readers, and door hardware.
- Test and troubleshoot system configurations, wiring, and power supply integrity.
- Minimize downtime by replacing faulty components and updating firmware efficiently.
- Ensure full compliance with safety and operational protocols.
- Configure access control and surveillance systems from Avigilon, Motorola, Paxton, and OpenPath.
- Set user permissions, mobile credentials, and integrate cloud-based platforms.
- Fine-tune video analytics, alerts, and access logic to meet site-specific requirements.
- Integrate security systems with network infrastructure, wireless devices, and mobile interfaces.
- Install and commission small to mid-sized security systems (IP cameras, NVRs, controllers, door hardware).
- Connect and configure system components with accuracy and attention to client needs.
- Conduct final testing, verification, and provide hands-on training for end users.
- Collaborate with clients and internal teams to schedule and complete service visits or new installs.
- Maintain accurate service documentation, drawings, and programming records.
- Ensure full compliance with industry codes, safety standards (OSHA), and project specifications.
- Act as the trusted point of contact for SMBE clients—delivering support with empathy, urgency, and professionalism.
- Recommend system enhancements or upgrades based on evolving client needs.
- Build relationships that last by delivering not just service—but peace of mind.
What You Bring - 5+ years of hands-on experience in security system installation, programming, and service.
- Expertise in enterprise-grade access control, intrusion, CCTV, and intercom systems.
- Active certifications or strong knowledge of Avigilon, Motorola, Paxton, or OpenPath preferred.
- Strong background in electronics, troubleshooting, and low-voltage systems.
- Knowledge of IT networking, Windows OS, Linux, Microsoft Office, and Bluebeam Studio.
- Familiarity with diagnostic tools and ability to read complex construction and wiring documents.
- Excellent communication, documentation, and client-facing skills.
- Self-motivated, detail-oriented, and capable of managing multiple priorities independently.
- High school/trade school graduate, military training, or Associate degree in a related technical field.
- Must maintain Department of Criminal Justice registration and pass background, drug, and credit checks.
Why Join Us? - Make an Impact: Your work directly protects and empowers local businesses.
- Flexibility & Ownership: Operate independently while still being supported by a collaborative team.
- Growth: Expand your technical skills with advanced platforms and real-world challenges.
- Strong Culture: Join a mission-driven company where people and purpose come first.
- Perks: Competitive compensation, excellent benefits, and room to grow.
Work Environment - Mix of field work and light office reporting.
- Regular travel to client sites in the VA and MD region.
- Must be able to lift up to 40 lbs. and work with tools and system hardware.
- Standard use of laptops, testing equipment, and hand tools in varied environments.
Ready to Get to Work?
If you’re a technical expert who thrives in the field and values long-term client relationships, this is your opportunity. Apply now and bring your talent to a team where your work truly matters.
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