Security Guard | Full-Time | The Paramount Baltimore

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:

 

This role pays an hourly rate of $24.00.

 

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

 

This position will remain open until December 31, 2026.

About the Venue:

The Paramount Baltimore is a new world-class music venue located in the heart of Stadium Area, Baltimore, MD. The venue sits in an iconic location neighboring Raven's M&T Stadium and Orioles' Camden Yards. The Walk @ Warner Street enhances the connection between other local attractions like The Horseshoe Casino and TopGolf. This places The Paramount Baltimore in the center of a new cultural hub for sports and entertainment in the city. With a total capacity of 5,000 and state-of-the-art sound and lights, courtesy of industry leader Maryland Sound Institute, The Paramount Baltimore is primed to bring a wide variety of live experiences to the stage. The project also includes a private member-only club called The Founder's Room. The development caps a nearly decade-long effort by Brian Doyle and Robert Goldstein.

Responsibilities:

• Monitor entrances, exits, and restricted areas of the venue.
• Verify credentials, tickets, and identification as required.
• Conduct security screenings, including bag checks and use of screening equipment.
• Control access to backstage, premium, administrative, and operational areas.
• Monitor venue activity and report suspicious behavior or security concerns.
• Provide security coverage for concerts, family shows, conventions, and special events.
• Patrol assigned areas of the venue, including concourses, seating areas, parking lots, loading docks, and backstage spaces.
• Maintain order and enforce venue policies, procedures, and guest conduct guidelines.
• Assist with crowd management and guest flow throughout the facility.
• Monitor crowd behavior and address disturbances appropriately.
• Provide exceptional customer service to guests, visitors, and event participants.
• Respond professionally to guest questions, concerns, and complaints.
• Promote a positive and welcoming environment while maintaining security standards.
• Assist guests requiring special accommodations or accessibility assistance.
• Respond promptly to medical incidents, disturbances, safety hazards, and emergency situations.
• Assist with evacuations and implementation of emergency response procedures.
• Notify supervisors, law enforcement, fire personnel, or emergency medical services when necessary.
• Secure incident scenes and assist with crowd control during emergencies.
• Prepare written incident reports documenting accidents, injuries, and security-related events.
• Protect arena property and assets from theft, damage, vandalism, and unauthorized access.
• Monitor surveillance systems and report unusual activity as directed.
• Conduct routine inspections of assigned areas to identify safety or security concerns.
• Report maintenance issues, hazards, and facility concerns to appropriate personnel.
• Ensure compliance with venue rules and regulations.
• Follow all venue security procedures, safety policies, and emergency protocols.
• Maintain awareness of venue security threats and operational risks.
• Participate in required safety and security training programs.
• Utilize de-escalation techniques to handle difficult situations whenever possible.
• Maintain professional appearance and conduct at all times.
• Other duties and projects as assigned

Qualifications:

• Active State of Maryland Security Guard Certification (commonly referred to as a Maryland Guard Card). This certification must be maintained in active status for the entire duration of employment.
• High school diploma or GED is preferred.
• Previous security, customer service, law enforcement, military, guest services, or public safety experience is preferred.
• Experience in sports and entertainment venues, arenas, stadiums, theaters, or convention centers is a plus.
• First Aid, CPR, and AED certifications are preferred, or willingness to obtain certification.
• Strong customer service and interpersonal communication skills.
• Ability to remain calm and professional in stressful situations.
• Ability to observe and respond effectively to security concerns.
• Knowledge of basic security procedures and emergency response practices.
• Ability to work independently and as part of a team.
• Strong conflict resolution and de-escalation skills.
• Ability to prepare clear and accurate reports.
• Dependability, integrity, and strong attention to detail.
• Ability to follow directions and enforce policies consistently.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.