Security Officer

Job Summary

The Security Officer is responsible for safeguarding guests, employees, company assets, and property. This position plays a critical role in crime prevention, emergency response, regulatory compliance, and delivering excellent customer service while maintaining a highly visible and professional presence throughout the facility.

Key Responsibilities

Safeguard casino property against fire, theft, vandalism, and other criminal activity

Enforce property rules, company policies, and state and federal gaming regulations

Perform regular patrols of the facility on foot, both inside and outside

Identify and immediately report unsafe conditions or suspicious activity to management

Respond to all emergencies and provide assistance utilizing CPR, AED, and First Aid training

Communicate patient care information to responding medical personnel and apply first aid as needed

Investigate, document, and generate written reports for all security-related incidents involving guests, employees, or the facility

Maintain working knowledge of and enforce Security Standard Operating Procedures

Accept and verify identification for individuals who appear under the age of 21 to ensure regulatory compliance

Protect, transport, and escort company assets, including cash and secured items

Assist with opening and closing procedures and ensure safe transportation of company money

Operate company vehicles when directed

Provide escorts to patrons and employees to their vehicles when requested

Display professionalism, integrity, and confidentiality at all times

Deliver excellent customer service by remaining friendly, courteous, and attentive to guest needs

Take ownership of guest concerns and work toward prompt and effective resolution

Perform additional duties as assigned by the Security Director

Skills and Abilities

Strong observational and situational awareness skills

Ability to effectively communicate verbally and in writing

Ability to remain calm, decisive, and professional during emergencies and high-stress situations

Strong problem-solving and conflict-resolution skills

Ability to follow instructions, policies, and procedures precisely

Excellent customer service and interpersonal skills

Ability to maintain confidentiality and demonstrate high ethical standards

Ability to work independently and as part of a team

Proficient in basic computer systems and report writing

Ability to operate radios and other security-related equipment

Education and Experience

High school diploma or GED required

Previous experience in security, law enforcement, military, or casino operations preferred

Security/Customer service experience strongly preferred

CPR, AED, and First Aid certification preferred (or willingness to obtain)

Must be able to obtain and maintain all required gaming and security licenses

Physical Requirements

Ability to stand and walk for extended periods

Ability to patrol large areas, including stairs and exterior grounds

Ability to respond quickly to emergencies and critical incidents

Ability to lift, carry, or move up to 50 pounds as required

Ability to visually observe surroundings and hear radio communications

Ability to work long shifts in a fast-paced, dynamic environment

Schedule Requirements

Must be available to work nights, weekends, holidays, and rotating shifts

WHR offers a competitive salary with benefits including health insurance, vision, dental, PTO and a yearly discretionary bonus.