Access Control, Auditing, CPR Certification, First Aid, Health Plan Membership, Hospitality and Tourism, Leadership, Maintain Compliance, Microsoft Office, Physical Security, Property Maintenance, Record Keeping, Safety Equipment, Service Delivery, Surveillance, Team Player
As a Security Officer, you will create and maintain a sense of safety and security for guests and team members while delivering unparalleled hospitality service in a professional and courteous manner.
About the role
- Effectively monitor property and assets using closed-caption surveillance system
- Monitor and control access to the property by auditing and creating access groups
- Patrol assigned areas frequently to detect unsafe conditions, security issues and inoperative safety equipment
- Generate shift logs identifying activity occurring during shifts
- Follow proper investigative procedures for loss of hotel assets by ensuring policy compliance, investigating loss claims from hotel and venue guests and conducting special investigations and surveillance of incidents such as internal and external theft
- Generate, review, store and maintain records and reports of all incidents
- Maintain knowledge of property activities and events to provide guests and tenants with information as requested
- Verify age and identification using an identification-verifying device to confirm all guests consuming alcohol are at least 21 years of age
- Deescalate any conflict situations to ensure safety and comfort of all team members and guests
- Perform and enforce directives set forth by security leadership, including performing special details or assignments
- Perform health screenings, questions and temperature checks for visitors entering buildings
About you
Minimum Qualifications
- 1 year of relevant experience in the physical security and hospitality field and industry
- Availability for shifts at 6 am to 2 pm, 2 pm to 10 pm and 10 pm to 6 am to provide 24-hour support, including weekends and holidays with occasional overtime
- Ability to spend eight-hour shifts both sitting at a desk and walking to patrol
- Ability to climb 10 flights of stairs at a time in case of emergency
- Proficiency in the Microsoft Office suite
Preferred Qualifications
- 3 years of relevant experience in the physical security and hospitality field and industry
- CPR/First-Aid certification
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at
Careers@Rocket.com
.R
Rocket Mortgage
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
How Our Culture Gives Us Our Edge
Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions.
How We Support The Community
Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide.
How We Stay Connected
Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.
How Our Culture Gives Us Our Edge
Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions.
How We Support The Community
Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide.
How We Stay Connected
Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.
1,500 to 1,999 employees
http://www.myrocketcareer.com