Responsibilities:
- Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity.
- Assist in transporting money and chips.
- Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations.
- Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity.
- Answer all calls promptly and professionally.
- Respond to all disturbances in order to deescalate the incident.
- Must make sound judgment when interacting with Team members and guests.
- Interact with guests in a friendly and courteous manner.
- Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with QCE's Service PACK.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner.
- Document all incidents and property damage as directed.
- Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.
- Assist other Security Officers as needed.
- Assist valet parking attendants in controlling traffic when necessary or parking vehicles.
- Maintain a high level of personal integrity.
- Other duties as assigned.
Qualifications:
- High School Diploma or equivalent, required
- Must be at least 21 years of age
- 6 months of security experience, required
- Knowledge of Casino Security operations, preferred
- Able to effectively communicate in English via verbal and written.
- Ability to extended hours, weekends, and holidays
- Must be able to follow orders and perform under high stress situations
- Must be able to obtain and maintain an Illinois Gaming License
- Must have a valid driver's license
WORKING ENVIRONMENT & PHYSICAL EFFORTS
- The hospitality industry is a 24 Hour 365-day operation.
- This position will primarily be indoors in controlled temperatures.
- Frequent: standing, reaching, pulling, pushing, sitting, kneeling, lifting up to 50 pounds, and with repetitive movement of fingers, legs, arms, and hands
- Speech and Vision abilities are required.
Target Salary Rate: $17.50 per hour