Security Operations Center Operator

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate: $25.00 / Hour

Requirements:

• Must be Able to Type 40 WPM
• Valid Driver's License

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Allied Universal® is hiring a Security Operations Center Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client’s facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.

The SOC is staffed twenty-four (24) hours per day, seven (7) days per week.  The Security Operations Center Operator monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

This role performs two primary functions.  This individual will work as a Security Officer when not working as an Operator.  This individual will be assigned to the Security Operations Center on full-time Operators’ days off.

RESPONSIBILITIES:

Security Operations Center Operator

• Monitor all security, communications, and fire/life safety systems via provided monitoring systems
• Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms
• Accurately document routine and unusual events occurring on or near the facilities
• Make emergency notifications necessary pursuant to policies and procedures
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information as directed by procedures

Security Professional

• Conduct regular and random patrols of the facility, grounds, and perimeter to identify and address safety and security concerns; monitor access and egress points
• Observe, identify, and report suspicious, inappropriate, or unusual behavior, materials, objects, security breaches, and other safety concerns
• Respond promptly and professionally to security incidents, emergencies, and critical situations, using sound judgment and problem-solving skills
• Prepare clear, accurate, and timely oral and written reports documenting security, safety, and incident-related activities
• Provide assistance with escorts, intercession, crowd control, special events, and property movement as directed
• Provide professional customer service while enforcing security procedures, assisting with investigations, and supporting emergency response activities as appropriate

QUALIFICATIONS:

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer owned vehicle
• Must possess one or more of the following:
  • Military service
  • Civilian or military law enforcement experience
  • Minimum of two (2) years of work experience in public sector dispatch or emergency operations center (PSAP, 911)
  • Minimum of two (2) years of verifiable data entry experience
  • Minimum of three (3) years of verifiable private or corporate security experience
• Customer service experience
• Multitasking skills; able to adapt in a dynamic work environment and prioritize workload based on urgency; monitor and/or utilize multiple software programs at once
• Advanced computer skills and proficiency; proficiency with Google Applications
• Able to type 40+ words per minute with minimal error
• Able to quickly and efficiently analyze high stress situations to determine the proper communication of events and to dispatch the proper teams to determine the best course of action to take
• Excellent oral and written communication skills; ability to communicate effectively
• Excellent organizational skills; strong attention to detail
• Demonstrated analytic and critical thinking skills
• Flexible working schedule to include nights and weekends
• Teamwork and collaboration skills; able to work in a team environment

PREFERRED QUALIFICATIONS:

• Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field.
• Eight (8) or more years of active service in any military branch

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.