Security Operations Center (SOC) Operations Lead

Summary:
The SOC Operations Lead owns service quality, customer engagement, service strategy, and cross-functional program delivery for security operations center (SOC) services. Supporting enterprise clients and their affiliated organizations globally, the role aligns service outcomes with organizational security goals. The Lead turns customer and business needs into service plans, develops the team with technical leads, and supports sustainable service growth. Technical leads own day-to-day alert triage and incident handling; lead oversees service outcomes, customer communications, escalations, and cross-team alignment.

Essential Functions:
Own end-to-end security service delivery and governance, aligning service expectations, security priorities, performance, and continuous improvement.
Serve as the primary service contact for global customers, leading service reviews, communications, and escalations.
Assess customer needs and security challenges to shape service strategy and delivery plans.
Lead cross-functional programs, managing priorities, milestones, dependencies, risks, and stakeholder reporting.
Lead and coach the service delivery team with technical leads, strengthening collaboration, development, and accountability.
Partner with security analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations.
Drive service efficiency, scalability, and process improvement to support evolving customer demand.
Report service performance, customer feedback, threat developments, and strategic progress to leadership.
Develop growth plans to expand customer adoption and introduce new security services.

Competencies:
Strong leadership and execution skills, with the ability to manage multiple high-impact priorities and make sound decisions under pressure.
Customer-success mindset, with experience building trusted relationships and delivering high-quality services to global customers.
Strong strategic and business thinking, including developing growth plans and expanding security service offerings.
Ability to assess evolving customer and security needs and translate them into practical service solutions.
Strong collaboration and stakeholder-management skills, working effectively with technical teams and senior leadership.
Excellent written and verbal communication skills, including customer communications, service reviews, reporting, and escalations.

Requirements
Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field (preferred)
Minimum 5 years of recent experience in technology consulting, cybersecurity consulting, or the IT security industry.
Experience leading systems integration and cybersecurity transformation programs, managing priorities, milestones, dependencies, risks, and quality.
Proven leadership of SOC or comparable cybersecurity service teams, including team management, coaching, and development.
Strong understanding of cybersecurity operations, including threat detection and incident response.
Experience improving service quality, scalability, and operational efficiency across security operations.

Preferred Qualifications:
Experience with cybersecurity analytics platforms and related security technologies.

Travel:
This position may require up to 10% travel.