Security Operations Manager

Overview

Why St. Moritz?

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Security Operations Manager

Location: Parkersburg, WV

Territory: Marietta, OH region and additional locations as needed

Salary: $42,000-$43,500 per year

Schedule: Full-Time | Primarily Monday-Friday, Day Shift

Position Overview

We are seeking a hands-on Security Operations Manager to oversee security operations, lead security personnel, and maintain strong client relationships across multiple locations in the Parkersburg, WV area, the Marietta, OH region, and surrounding areas.

This role is ideal for an experienced security professional with proven leadership and management skills who can balance operational priorities, employee support, and client service. The successful candidate will help ensure appropriate staffing, consistent service delivery, professional security teams, and effective resolution of operational challenges across assigned locations.

The position primarily follows a Monday-Friday daytime schedule. Flexibility to work evenings, nights, weekends, or outside normal business hours is required as needed to support operational needs.

Key Responsibilities

• Manage daily security operations across multiple sites, ensuring appropriate staffing, reliable coverage, and consistent service delivery.
• Lead and supervise security personnel, providing direction, coaching, and support to promote professionalism, accountability, and strong performance.
• Maintain positive client relationships by serving as a primary point of contact for operational matters, service concerns, and ongoing support.
• Coordinate staffing and scheduling needs, helping resolve coverage gaps and respond to changing operational demands.
• Conduct site visits and inspections to evaluate service quality, identify operational concerns, and ensure company and client standards are met.
• Oversee incident response and reporting, ensuring issues are addressed promptly and communicated appropriately to clients and internal leadership.
• Monitor service quality and employee performance, identifying opportunities for improvement and addressing concerns as they arise.
• Support employee development through coaching, communication, and reinforcement of security procedures and customer service expectations.
• Promote safety, compliance, and operational consistency across assigned locations.
• Provide flexible operational support outside normal business hours when necessary, including evenings, nights, and weekends.

Qualifications

• Security industry experience required, preferably in contract security, security operations, or guard services.
• Prior leadership, supervisory, or management experience required, including the ability to direct personnel, address performance concerns, and support daily operations across multiple locations.
• Valid driver's license, clean driving record, and successful MVR (Motor Vehicle Record) clearance required.
• Ability and willingness to travel between assigned sites in West Virginia, Ohio, and surrounding areas as operational needs require.
• Strong leadership, communication, organizational, and problem-solving skills.
• Demonstrated customer service and client relationship management abilities.
• Ability to manage competing priorities, coordinate staffing needs, and resolve operational issues professionally.
• Familiarity with security procedures, incident reporting, site inspections, and operational best practices.
• Proficiency with basic computer applications, reporting systems, and other operational tools.
• Flexibility to work outside normal business hours, including evenings, nights, and weekends, as needed to support operations.

Experience in account management, facilities management, hospitality, retail, or other service-oriented industries is a plus.

If you have security industry experience, proven leadership skills, and are ready to oversee operations across multiple locations, we encourage you to apply.

Education Requirements (All)

HS Diploma

GED or H.S. Equivalent

Certification Requirements (All)

Driver's License

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Relocation is not required and travel is required for day trips only

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