Security Operations Supervisor

College: South Louisiana Community College

Department: Administration & Finance

Sub department: Safety & Security

Type of Appointment: Unclassified - Administrative/Staff

Salary: $48,300 - $56,300

Duties and Responsibilities:

Work Habits: 30%

• Coordinates and supervises the daily operations of contracted security personnel assigned to the South Louisiana Community College locations.
• Acts as the field supervisor for the Office of Campus Security at the Lafayette Campus by responding to incidents on campus, including safety concerns, criminal activity, accidents, and other emergencies, while preparing detailed incident reports as necessary.
• Coordinates scheduling for contracted security personnel to ensure appropriate coverage for campus operations and events.
• Conducts onboarding and operational training for contracted security personnel, ensuring they are familiar with the Office of Campus Security''''s procedures and expectations.
• Performs payroll administration and verification for contracted security personnel.
• Serves as a liaison between the College and the contracted security services provider to address operational needs, scheduling issues, and service quality.
• Assists in monitoring compliance with all access control procedures and security policies.
• Conducts routine inspections and security audits to identify potential safety concerns or lapses in security practices.
• Supports the College''''s parking program and management of event parking on the Lafayette campus.
• Capable of performing all essential duties and responding to emergencies 24/7.
• On occasion, may be required to fulfill post duties at other SoLAcc campuses during vacancies or absences.

Behavioral Standards: 30%

• Demonstrate professionalism, integrity, and sound judgment in all interactions, decisions, and operational activities.
• Consistently model professional behavior, appearance, and communication standards expected of campus security personnel.
• Maintain a calm, composed, and solutions-oriented demeanor during emergencies, incidents, and high-stress situations.
• Exercise accountability by consistently following through on assigned responsibilities, operational commitments, and institutional expectations.
• Demonstrate reliability through predictable attendance, punctuality, and responsiveness to operational and emergency needs.
• Maintain strict confidentiality regarding sensitive security information, investigations, incident reports, surveillance systems, and institutional operations.
• Foster a culture of safety, professionalism, accountability, and customer service among contracted security personnel.
• Support a team-oriented work environment through collaboration, cooperation, and constructive problem-solving.
• Demonstrate initiative by identifying operational concerns, safety risks, or process improvements and taking appropriate action.
• Adapt professionally to changing operational priorities, emergency situations, staffing challenges, and institutional needs.
• Demonstrate fairness, consistency, and professionalism when addressing performance concerns, policy violations, or operational issues.
• Maintain situational awareness and proactively monitor safety concerns, security risks, or operational deficiencies.
• Demonstrate commitment to continuous improvement through training, professional development, and operational feedback.
• Maintain effective working relationships with students, employees, contractors, law enforcement agencies, and community partners.
• Comply with all College policies, procedures, safety standards, and applicable regulatory requirements.
• Utilize College resources, equipment, systems, and information responsibly and in accordance with institutional expectations.
• Support and reinforce the mission, values, and operational standards of South Louisiana Community College.

Institutional Support: 20%

• Responsible for ensuring contracted security services consistently align with institutional expectations for professionalism, responsiveness, safety, and customer service.
• Supports implementation of campus security procedures and protocols established by the Office of Campus Security at all SoLAcc locations.
• Assists with documenting and reviewing security incidents to help identify trends and improve response procedures.
• Supports the development and refinement of campus safety and emergency preparedness initiatives.
• Works with local and state public safety agencies when required during incidents or training exercises.
• Reports all relevant student-related incidents to the Office of Judicial Services as required.

Team Relations: 20%

• Supports emergency preparedness efforts for the Lafayette Campus, including drills, exercises, and training activities.
• Assists with coordinating emergency response drills such as lockdown, evacuation, and active threat scenarios.

Other duties as assigned.

Required Experience:

Two years of experience in a security, safety, or risk management-related field

Required Knowledge, Skills and Abilities:

• Ability to remain composed, professional, and effective during high-stress situations, emergencies, and emotionally charged interactions.
• Ability to exercise sound judgment and independent decision-making during incidents, emergencies, and operational disruptions.
• Ability to identify, assess, and appropriately respond to safety concerns, suspicious activity, policy violations, and emergency situations.
• Strong leadership and supervisory skills with the ability to coordinate, direct, and evaluate contracted security personnel and operational activities.
• Ability to maintain accountability and performance standards for contracted security personnel through inspections, coaching, training, and operational oversight.
• Ability to professionally manage conflict, de-escalate tense situations, and interact effectively with diverse populations.
• Strong interpersonal and communication skills with the ability to establish and maintain effective working relationships with employees, students, contractors, public safety agencies, and campus leadership.
• Ability to coordinate operational activities with external vendors, law enforcement agencies, emergency responders, and institutional stakeholders.
• Ability to organize, prioritize, and manage multiple operational responsibilities simultaneously in a fast-paced environment.
• Ability to work independently and fulfill responsibilities with minimal supervision.
• Ability to maintain confidentiality and professionalism while handling sensitive incidents, reports, records, investigations, or security-related information.
• Strong attention to detail and ability to maintain accurate reports, logs, schedules, payroll records, and operational documentation.
• Ability to prepare detailed incident reports and clearly express information in concise written form. Ability to analyze and interpret incident information, operational data, and security concerns and implement appropriate corrective action.
• Ability to read, comprehend, and apply applicable laws, regulations, institutional policies, emergency procedures, and campus security protocols.
• Knowledge of physical security principles, access control procedures, emergency response practices, and campus safety operations.
• Knowledge of workplace safety principles, incident response procedures, and emergency preparedness concepts.
• Ability to conduct inspections, security audits, and operational assessments to identify risks or procedural deficiencies.
• Ability to support emergency preparedness activities including drills, exercises, evacuation procedures, lockdown protocols, and active threat response initiatives.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Ability to learn and utilize security-related technology systems including access control systems, surveillance platforms, incident reporting systems, scheduling systems, and work order platforms.
• Ability to maintain accurate electronic records and operational documentation.
• Ability to perform payroll verification, scheduling coordination, and administrative tracking functions accurately and efficiently.
• Strong customer service orientation with the ability to provide professional assistance to students, employees, visitors, and community partners.
• Ability to respond to operational needs, incidents, or emergencies outside of standard working hours when necessary.

Required Licenses or Certifications:

• Criminal Background Clearance required.
• Valid driver''''s license required.

Preferred Experience:

Two years of supervisory experience in a security, safety, or risk management-related field.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing a pre-employment criminal background and drug screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.