Security Response Officer

We are hiring - Security Response Officer

Starting wage: $17.00-$20.00/hour, DOE.

Job type: Full-time

Shift: Swing (3-11pm) - specifics to be discussed in interview and/or at an offer stage.

Training: Alternatives provides thorough orientation and training for all new staff.

You can expect a one-week orientation, where you will learn all about Alternatives and be prepared for taking on your role.

After completing orientation, you will undergo a one-week specialized training for your role, in conjunction with an HR trainer.

These first two weeks are 9am-5pm Monday-Friday, you will then move into your offered schedule after that.

What Skills do you need?

The Security Response Officer (SRO) must have at least one year of experience in security-based roles, with corrections experience being a plus. Success in this role requires a strong teamwork mindset, the flexibility to take on various duties as needed, and the ability to work collaboratively with others. Attention to detail, clear documentation skills, and the capability to respond effectively to occasional emergencies are essential.

Must haves:

• Minimum of 1 years' experience in security, military, and/or corrections work.
• High School Diploma or equivalent.
• Valid driver's license.
• Ability to pass federal drug screen process and background check.

What will you do in this position?

As a Security Response Officer (SRO) at Passages, you will monitor and document security operations and incidents involving residents. You will also assist and occasionally work as a Client Advisor, helping with unit monitoring and other security functions. Flexibility is key, as you will need to assume various duties as needed, including monitoring secured units.

Your regular functions will include responding to all requests for assistance and emergencies, monitoring and regulating resident movement, maintaining a security presence and order, and patrolling the facility campus and perimeter. Additionally, you will perform Client Advisor duties such as headcounts, pat-downs, searches, and checking residents in and out of the facility. Being a team player is imperative in this position, ensuring the safety of staff and residents is always the top priority.

Let us tell you more about our team!

The Operations Supervisor at Passages has 20 years of experience with the Agency and more than 30 years in corrections. She began her career as a Client Advisor and has worked diligently to build the successful Operations team at Passages.

The Client Advisor/Operations Department includes Security Response Officers (SROs), Client Advisor Supervisors, Client Advisor In-Charges, and various other Client Advisors and security staff. Together, they ensure smooth operations and maintain a safe environment for both residents and staff.

Benefits

We offer a comprehensive benefits package for employees working 30+ hours per week, starting the first of the month, after 60 days of employment:

• Medical: Employer pays $532.23 toward employee coverage. Additional plans for children and family are available at employee cost.
• Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
• Vision: Affordable plans are available for employees, children, and families at a low cost.
• Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Additional employee-paid supplemental plans available.
• Short-and-Long-term Disability: 100% employer-paid coverage for employees.
• 401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
• AFLAC: Supplemental plans are available to employees and their families at employee cost.

PTO

• Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.
• Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25+ years.
• Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.

Paid Holidays

• Full-Time Employees: Enjoy 11 paid holidays.
• Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.

Here are some fantastic perks of working with us:

• Student Loan Forgiveness: Alternatives is a Public Service Loan Forgiveness (PSLF)-eligible employer, giving qualifying employees the opportunity to have their federal student loans forgiven while working for a nonprofit organization.
• Scholarship Program: We invest in our employees' growth through scholarship opportunities, subject to eligibility requirements, program availability, and funding.
• Career Growth: We believe in promoting from within! Many of our team members have advanced into new roles throughout their careers at Alternatives. Our CEO has been with the organization for over 40 years, and many employees have celebrated 10+ years of service.
• Sunshine Teams: Each building has a Sunshine Team dedicated to boosting morale, planning fun activities, organizing food days, celebrating employee birthdays, and other special occasions throughout the year.