Security Scheduling Coordinator / Scheduler

Local Private Security firm is seeking an organized, detail-oriented Security Scheduling Coordinator to join our team. This role is solely focused on master schedule administration, building weekly shift rosters for assigned clientele across the NOLA metro area, and managing open guard posts to maintain seamless operational coverage.

As the central administrative liaison for guard availability and site-by-site shift fills, you will play a critical role in timekeeping reconciliation, matching security officer credentials to specific client requirements, and resolving real-time shift coverage adjustments.

Founded locally in 2012, our work is guided by our core P.R.A.I.S.E. values:

• Professionalism
• Resourcefulness
• Accountability
• Integrity
• Safety
• Excellence

Key Responsibilities

• Master Schedule Administration: Build, manage, and maintain weekly master schedules and shift rosters for static posts using workforce management platforms.
• Shift Fill & Open Post Management: Proactively fill unassigned, call-out, or open security guard shifts to ensure 100% post coverage across all client sites.
• Guard Availability & Rostering: Serve as the primary administrative contact for field security officers regarding shift availability, schedule changes, and time off requests.
• Timekeeping & Reconciliation: Perform daily and weekly timekeeping reconciliations to ensure accurate payroll and billing data.
• Real-Time Problem Solving: Handle last-minute operational adjustments, post cancellations, or urgent coverage requests with urgency and clear communication.
• Branch Office Operational Support: Collaborate closely with dispatch, HR, and field supervisors to support branch administrative goals.

Qualifications & Requirements

• Experience: Proven administrative experience in high-volume workforce scheduling or private security guard operations (field officer or supervisory experience preferred).
• Industry Knowledge: Familiarity with Louisiana State Board of Private Security Examiners (LSBPSE) licensing regulations and guard card requirements.
• Software Proficiency: Hands-on experience with workforce management and scheduling platforms (e.g., WinTeam, TrackTik, Celayix, or similar ERP systems) and strong command of Microsoft Excel.
• Communication Skills: Excellent phone presence, strong verbal/written communication skills, and a strong customer-service mindset.
• Organizational Ability: High attention to detail with proven ability to multi-task and resolve scheduling conflicts in a fast-paced environment.

Benefits & Work Environment

• Competitive hourly pay ($17.00 – $20.00/hr)
• Supportive, locally-owned team culture focused on professional standards
• Opportunity for professional growth within a leading Southeast Louisiana security provider

Respond with resume for immediate consideration!