Security Support Specialist

• Manage and route incoming calls received via the main office phone line.
• Monitor and respond to email and phone correspondence efficiently and professionally.
• Oversee the physical security work order system, resolving tickets directly or triaging them to the appropriate service groups.
• Serve as the primary point of contact for employee and vendor physical access badge requests, inquiries, and troubleshooting.
• Administer the employee and visitor badging system, including creating, terminating, and updating credentials and data.
• Maintain meticulous records and logs for key management, access badges, and field IDs.
• Review daily personnel status reports to track employee and contractor changes and update system access accordingly.
• Compile, prepare, and distribute routine and ad-hoc reports.
• Proactively maintain the workspace to ensure a clean, welcoming, and organized environment.
• Deliver exceptional customer service to all internal employees, vendors, and guests.
• Provide administrative support and assist with special projects as assigned.

• Education: High school diploma or General Education Development (GED) equivalent.
• Experience: Minimum of 2 years of satisfactory employment in a front desk, administrative, or directly related experience.
• Age Requirement: Must be at least 20 years of age at the time of application.

• Language Proficiency: Must be fully proficient in reading, writing, speaking, and understanding English. Bilingual skills are considered a strong plus.
• Technical Skills: Proficiency with the Microsoft Office Suite (Word, Excel and PowerPoint).
• Operational Skills: Exceptional attention to detail with a proven ability to organize tasks, multi-task effectively, maintain absolute accuracy, and apply analytical problem-solving skills.
• Must be able to type 50 WPM minimum

• Physical Demands: Ability to stand for extended periods and safely lift, push, or pull at least 50 lbs.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.