Description
Position Purpose
The Security Technician Supervisor oversees the technician team, managing task assignments, training, progress monitoring, and ensuring work meets quality and safety standards. This role involves coordinating with other departments to resolve technical issues, optimize performance, and maintain schedules.
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Oversee daily operations of security technicians by coordinating schedules, including scheduling, tacking progress, and ensuring work is completed on time and to quality standards.
- Provide guidance and support for complex troubleshooting, system diagnostics, installations, and technical issues.
- Supervise, mentor, and manage security technicians, including collaborative hiring, performance evaluations, coaching, and disciplinary actions.
- Assist with project commissioning, programming, management, while supporting sales teams with labor estimates and change orders.
- Resolve customer concerns related to installations and commissioning and identify opportunities for change orders and retrofits.
- Ability to support sales and engineering teams by assessing existing mechanical and security systems to identify retrofit opportunities.
- Strive for continuous improvement in processes, quality, self and team development while maintaining a strong focus on safety.
- Ensure the quality, standardization, and timeliness of all security solutions construction activities.
- Be familiar with job site completion deadlines and coordinate workforce and material, needs with Security solutions operations manager, project managers, installers, security technicians, customers, and other trades.
- Collaborate on billing accuracy, cost management, and efficient allocation of billable time to projects.
- Participate in job site coordination, provide necessary documentation, and ensure timely reporting, including timecards.
- Develop and maintain a comprehensive technician training program to address technical skills, performance improvement, and professional development needs.
- Maintain and enforce a safety plan, conduct safety inspections, promote a culture of safety, and provide ongoing safety training for the team.
- Involve LONG management in bid and other business opportunities that present unusual or excessive risk.
- Perform timely and accurate timecard reporting.
- Other duties as assigned.
Qualifications
- 2 years of computer/electronic technical degree and 5-7 years security system start-up, check-out, and service experience or equivalent combination of education and experience.
- Ability to legally drive a company vehicle.
- Expert knowledge of security and electrical systems, including installation, engineering, and management.
- Strong analytical skills for software and integration challenges.
- Ability to interpret mechanical plans and specifications.
- Exceptional multitasking, accountability, and organizational skills.
- Strong leadership, communication, and customer service mindset.
- Proficient in planning, team mentoring, and computer skills.
- Ability to travel to and inspect jobsites and to visit customer locations.
- Proven ability to lead and mentor teams.
Preferred Qualifications
- Knowledge of MS project and Blue Beam
- Knowledge of LONG’s system operations and infrastructure, as it pertains to construction operations and its stakeholders.
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
- This position may involve standing for extended periods and working in tight spaces.
- This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.
- This position may require climbing ladders and the ability to function at heights.
Environment
- Inside and outside work environment
Hazards
- High precarious places
- General construction worksite hazards
- Working in inclement weather conditions
Competencies
To perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don’t just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.