Department: Critical Infrastructure Services
Reports To: Operations Manager
FLSA Status: Exempt
Location: Hawaii
Requirements: Valid passport; ability to obtain security clearance as required. Possible background check and drug testing.
Position Overview
The Central Office Project Manager / Supervisor serves as the primary point of contact for customers while leading Central Office (CO) installation and technician teams. This role oversees project execution, workforce scheduling, customer communication, quality assurance, safety compliance, and operational performance to ensure projects are delivered on time, within scope, and in accordance with customer and industry standards.
The Project Manager/Supervisor provides leadership to Central Office Technicians and Installers while coordinating customer access, administrative functions, project reporting, and field operations.
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Essential Duties & Responsibilities
Project Leadership
· Serve as the primary customer contact throughout project execution.
· Manage project schedules, labor planning, and resource allocation.
· Coordinate installation and technician activities.
· Monitor project milestones and productivity.
· Ensure compliance with customer requirements and BNS quality standards.
· Conduct project meetings and status updates.
Personnel Management
· Supervise Central Office Technicians and Installers.
· Conduct coaching and performance evaluations.
· Mentor field personnel.
· Identify staffing needs and recommend hiring or corrective action.
· Ensure employee training requirements are met.
Customer & Administrative Support
· Coordinate facility access and badging.
· Submit Method of Procedures (MOPs).
· Submit Requests for Change (RFCs).
· Coordinate customer meetings.
· Serve as the project escalation point.
· Deliver productivity and project reports.
Safety & Quality
· Promote a safety-first culture.
· Conduct field audits.
· Ensure compliance with Telcordia, carrier standards, OSHA, and BNS procedures.
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Qualifications
· 8+ years telecommunications infrastructure experience.
· 3+ years leading installation or CO teams.
· Experience managing carrier projects.
· Excellent customer communication.
· Strong organizational skills.
· Microsoft Office proficiency.
Bringing Diverse Insights and Real-world Expertise to Solve Complex Business and Technology Challenges
At BNS, we’re at the forefront of Telecom, Media, Entertainment, Power, Utilities and Critical Infrastructure. Our team of Industry Experts, Engineers and Technicians work alongside government and commercial clients to transform challenges into strategic opportunities.
BNS is a collection of professionals who bring diverse perspectives, backgrounds, and hands-on experience to solve complex business and technology challenges. We leverage our proven expertise in markets including telecom, media, entertainment, power, utilities, critical infrastructure, and government to provide unbiased business strategy consulting and technology assessments. Our customers count on us to keep our finger on the pulse of change so we can validate strategic approaches and provide tailored solutions that leverage our in-house talent and curated partner ecosystem.
Unlike traditional consulting or outsourced engineering firms, BNS brings a strong sense of purpose to our customers’ pivotal projects. We build trust by collaborating closely with our customers through engaged listening and transparency. Once we gain an understanding of short-term and long-term goals, we are completely focused on accelerating your path to success.