Semiconductor Field Service Operations Manager (Austin)

Lead Field Service for EBARA in Austin

Picture your week: you start by walking the line with customers at leading fabs in Austin, align your technician team on priorities, and coordinate closely with Sales, Engineering, Operations, and our rebuild organization to keep EBARA vacuum pumps and related semiconductor equipment running flawlessly. You own customer support, technician staffing and development, scheduling, safety, service quality, escalations, and the execution of service contracts across multiple sites.

What you’ll steer day to day

• Direct a field team servicing EBARA Components products at customer sites and our service center—covering contracted preventive and unscheduled maintenance, installations, upgrades, tool downs, and new designs or applications.
• Contribute to customer design reviews; advise on new designs/applications and guide field service readiness.
• Plan installation timelines and coordinate parts, consumables, and logistics to hit start-up dates.
• Review, approve, and implement ECNs and CIPs for EBARA Components products.
• Partner with Marketing, Sales, and Engineering to roll out new products into field operations.
• Track the on-site pump base, shipping/receiving activity, and spare pumps/parts inventory; order and expedite replacements and maintain service tools and equipment.
• Provide hands-on technical support for technicians troubleshooting complex electro/mechanical systems, computer systems, and software.
• Document preventive maintenance, downtime events, equipment issues, and on-site service justification; prepare movement reports for EBARA pump equipment.
• Supervise and develop field service personnel: communicate goals, deliver training (including safety), and enforce department procedures.
• Support the Quick Response Center and back up other customer sites when needed.
• Assist Sales with customer development: installs, retrofits, preventive and unscheduled maintenance, cooler/trap cleans, and pump performance tracking.
• Coordinate service activities with ETI Engineering & Tech Support and EC; ensure clear communication across ETI & EC to support our customer base.
• Lead people operations for ETI Components Service Personnel (performance reviews, disciplinary actions, and daily management).
• Champion a clean, safe work environment and complete all required safety training.
• Other related duties as assigned.

About you

• Proven field service leadership in semiconductor or advanced manufacturing, with strong technical troubleshooting ability and customer-facing communication skills.
• Demonstrated safety and compliance leadership and the agility to manage priorities across multiple customer sites.
• AA or BS in Electronics, Engineering, or equivalent experience.
• 8+ years of electro-mechanical and field service experience (semiconductor preferred).
• 3+ years of supervisory experience.
• Working knowledge of mechanical systems, vacuum technology, complex drawings, and testing of digital/analog systems.
• Strong customer relationship skills.

Where and how you work

• Local presence in the Austin market is required.
• Regular travel across customer sites in the region.
• Flexibility to support critical service events and business growth.

Ready to apply? Visit our career site to learn more and submit your application here.