Senior Account Coordinator

Description

360 Live Media is looking for an Senior Account Coordinator to join our team in Washington, D.C. This role serves as a key member of the client services team, supporting client accounts through strong project management, proactive communication, and day-to-day account leadership. The Senior Account Coordinator is responsible for managing project execution across multiple workstreams while serving as a trusted point of contact for clients and internal teams.

The ideal candidate has 4+ years of experience in account management, project management, or agency client services and is comfortable leading routine client meetings, managing complex timelines, and keeping cross-functional teams aligned. This individual thrives in a fast-paced environment, anticipates client needs, and demonstrates strong organizational skills, sound judgment, and a consultative mindset. Experience supporting strategic planning, business consulting, or organizational growth initiatives is a plus.

What You Will Do

• Serve as the day-to-day project lead for assigned client accounts, managing timelines, deliverables, and communications across multiple initiatives.
• Lead routine client meetings, status calls, and project check-ins, ensuring clear next steps, accountability, and follow through.
• Build strong relationships with clients by providing responsive communication, anticipating needs, and delivering an exceptional client experience.
• Develop and maintain detailed project plans, workbacks, budgets, and status reports while proactively identifying risks and recommending solutions.
• Coordinate internal teams across strategy, creative, marketing, sales and operations to ensure projects are delivered on time and within scope.
• Draft presentations, meeting agendas, and recaps that support successful project execution and decision making.
• Monitor project budgets and scope, escalating potential issues while proposing practical solutions.
• Conduct quality assurance reviews to ensure deliverables meet client expectations, brand standards, and project objectives.
• Support Account Managers and Directors in client planning, strategic initiatives, and consulting engagements.
• Identify opportunities to improve processes, increase efficiency, and deliver additional value to clients.
• Mentor and provide guidance to junior team members when appropriate.

Basic Qualifications

• Bachelor's degree required
• 4 to 5 years of experience in account management, client services, project management, or a related role, preferably within an agency or consulting environment.
• Demonstrated experience independently managing multiple projects and competing priorities.
• Proven ability to lead client meetings and communicate confidently with clients, executives, and cross-functional teams.
• Strong written, verbal, presentations and interpersonal communication skills.
• Ability to think critically, solve problems proactively, and adapt in a fast-paced environment.
• Experience managing project budgets, schedules, and client deliverables.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to complete a short PowerPoint assignment as part of the hiring process.
• Ability and willingness to work from the Washington, D.C. office on Mondays, Tuesdays, and Thursdays, with occasional travel to client offices or events.

Preferred Qualifications

• Experience working with associations.
• Experience working on event and conference marketing
• Familiarity with project management platforms such as Teamwork.

Where Do You Fit?

Working at 360 Live Media and Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge, and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine, and hardworking colleagues, you will build deep and enduring relationships that will serve you well throughout your career. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Smithbucklin and 360 Live Media is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possiblity of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $78,000 - $82,000.

Equal Employment Opportunity.

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.