The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at the Brooklyn, NY location.
This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies.
This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.
What You’ll Do:
Strategic Client Leadership
- Serve as the senior point of contact for key and high-value client accounts
- Build & maintain long-term partnerships and act as a trusted advisor on logistics strategy
- Develop a strong understanding of client objectives to identify growth opportunities and enhance service delivery
- Lead client meetings, presentations, and business reviews
Revenue Growth & Account Development
- Manage and grow a portfolio of strategic accounts, driving revenue expansion and profitability
- Identify cross-selling and upselling opportunities across service lines
- Support new business development through networking, referrals, and industry engagement
- Support leadership and contribute to pricing strategies and market positioning initiatives
Project & Operational Oversight
- Oversee successful execution of complex domestic and international logistics projects from inception to completion.
- Ensure projects are delivered on time, within budget, and to the highest service standards.
- Act as the escalation point for operational challenges and client issues.
- Coordinate cross-functional teams to ensure seamless delivery across all service areas
Financial Ownership & Performance Management
- Manage account financials, including quoting, billing, cost control, and margin optimization
- Monitor & manage project profitability and implement strategic adjustments when needed
- Achieve and exceed individual revenue targets (increased expectations aligned to seniority)
- Provide forecasting, reporting, and performance insights to leadership
Compliance & Risk Management
- Ensure accuracy and compliance of all regulatory documentation, including CITES, NOAA, and U.S. Fish & Wildlife requirements
- Maintain expertise in international shipping regulations and risk management/mitigation
- Ensure all client deliverables meet legal, insurance, and company standards
Leadership & Team Development
- Mentor and support Account Managers and junior team members
- Share best practices and contribute to team development
- Provide guidance on complex accounts and support issue resolution
- Foster a collaborative and high-performing team environment
Cross-Functional Collaboration
- Partner with senior leadership (VPs, Directors, General Manager) on key accounts and strategic initiatives
- Collaborate with global offices to ensure service consistency and excellence
- Support internal process improvements that increases operational efficiency and enhances client outcomes
Quality Assurance & Continuous Improvement
- Champion service standards and brand values
- Analyze client feedback and implement improvements
- Lead post-project reviews to drive operational efficiency and innovation
General Responsibilities
- Comply with all company policies, procedures, and Health & Safety regulations
- Act in the best interests of the organization and its clients
- Represent the company as a senior ambassador in all professional interactions
What We Are Looking For
Education, Experience and Skills
- Bachelor’s degree or equivalent professional experience
- 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
- Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
- Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
- In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
- Excellent leadership, communication, presentation, and negotiation skills
- Experience mentoring, coaching, or supporting junior team members
- Proficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)
Why Join This Opportunity?
- Work with a globally recognized leader in fine art logistics
- Partner with prestigious, high-value clients
- Play a strategic role in business growth and client success
- Collaborative, high-performance environment with strong leadership support
If you are passionate about delivering exceptional client outcomes and driving continuous improvement, we encourage you to apply today and a growing team.