The Senior Account Manager acts as the single point of contact and responsible for building and expanding relationships with new and existing customers in the Power Generation, Industrial, Pulp and Paper, and Downstream and Chemical Markets. Responsible to provide on-going technical and business support to customers as well as managing varying sized proposals/projects that may require considerable organizational resources and elevated levels of functional integration.
Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com
Diversity Statement
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
- Bachelor's degree in engineering, supply chain or business or a high school diploma/GED with at least 8+ years of working experience in design/build/install environment with background in such areas as proposal, project management, account management, application engineering, and/or field service areas
- Experience working with customers in Power Generation, Industrial, Pulp and Paper and Downstream and Chemical Markets
- Account management and sales success
- Established project management skills and experience carrying idea generation to project completion
- Requires commercial awareness and history of the development of strategy for their customers, including
- Strong people skills to build trust, resolve conflicts, and maintain long-term partnerships
- Negotiation skills to secure favorable terms and agreements while maintaining positive client relationships
- Function as the primary point of contact for assigned customers to maintain and grow client relationships, ensuring loyalty and satisfaction while identifying opportunities for upselling and cross-selling.
- Be attentive to customer needs, act quickly and facilitate discussions/meetings between internal organization and customers to address unit operations, technical issues, and/or business discussions.
- Applies the organization's work processes, business practices and will organize, direct, and control all activities on assigned project(s). Ensures adherence to all quality and/or safety standards.
- Mange multiple accounts efficiently to meet deadlines and deliver high-quality results.
- Coordinates multiple projects, managing timelines, resources, and deliverables while keeping clients informed to fulfill contractual requests, technical specifications, and project/outage schedules.
- Responsible for all aspects of preparing customer proposals and processing all customer orders. Works closely with internal cross-functional teams to complete technical aspects of any proposal/order. Actively anticipates internal and external business challenges and recommends process, product, or service improvements.
- Develop and implement project execution plans to achieve contract profitability and be responsible for meeting and/or exceeding as-sold financial objectives.
- Secure all advance payments, billings and cash-in on time with customers. Finding, alerting, and resolving risks to avoid any delays for finance achievements.
- Participates in reviewing with Wood Management, Commercial and Legal teams to address Terms and Conditions/ Customer Agreements.
- Position will require travel to plants, customers, conferences/trade shows, suppliers, etc.
- Function as the primary point of contact for assigned customers to maintain and grow client relationships, ensuring loyalty and satisfaction while identifying opportunities for upselling and cross-selling.
- Be attentive to customer needs, act quickly and facilitate discussions/meetings between internal organization and customers to address unit operations, technical issues, and/or business discussions.
- Applies the organization's work processes, business practices and will organize, direct, and control all activities on assigned project(s). Ensures adherence to all quality and/or safety standards.
- Mange multiple accounts efficiently to meet deadlines and deliver high-quality results.
- Coordinates multiple projects, managing timelines, resources, and deliverables while keeping clients informed to fulfill contractual requests, technical specifications, and project/outage schedules.
- Responsible for all aspects of preparing customer proposals and processing all customer orders. Works closely with internal cross-functional teams to complete technical aspects of any proposal/order. Actively anticipates internal and external business challenges and recommends process, product, or service improvements.
- Develop and implement project execution plans to achieve contract profitability and be responsible for meeting and/or exceeding as-sold financial objectives.
- Secure all advance payments, billings and cash-in on time with customers. Finding, alerting, and resolving risks to avoid any delays for finance achievements.
- Participates in reviewing with Wood Management, Commercial and Legal teams to address Terms and Conditions/ Customer Agreements.
- Position will require travel to plants, customers, conferences/trade shows, suppliers, etc.