Senior Account Manager

Company: Lutz Tech

Level: Experienced (5 plus years of experience)

Location: Omaha, NE (In-Person)

ABOUT LUTZ

Lutz is a business solutions firm, partnering with customers to provide expert advisory and compliance services in Accounting, Financial, Tech, M&A, and Talent. We don't just offer services; we deliver peace of mind by aligning our work with what matters most to our clients and team members, embodying our promise to Mind What Matters.

At Lutz, our people are our greatest asset. That's why we've built a supportive, inspiring work environment centered around our core values: INTEGRITY, HUMANITY, BRAINPOWER, and CONFIDENCE. We foster an atmosphere where professional development is encouraged, your ideas are valued, and work-life balance is more than just a buzzword.

TECH

At Lutz Tech, were more than a technology provider-were innovators, problem-solvers, and trusted advisors committed to driving success for our clients. Our diverse range of services includes outsourced IT, data analytics, cybersecurity services, and technology consulting, all tailored to solve complex challenges and deliver meaningful results. Whether its leveraging data to uncover new opportunities, optimizing business tools like Microsoft 365 suite, or protecting organizations from cyber threats, we empower businesses to thrive in a fast-paced digital world. We combine cutting-edge expertise with a collaborative, people-first approach.

We like it here, and we think you will, too.

MAKE AN IMPACT

As a Senior Account Manager, your responsibilities will include:

• Take ownership of a portfolio of client accounts, cultivating trusted advisor relationships with key stakeholders and decision-makers
• Assume responsibility for client satisfaction and retention, ensuring timely response to needs, concerns, and escalations
• Provide proactive consultation, delivering tailored technology strategies that align with each client's goals and evolving business requirements
• Own and monitor account health, identifying risks, opportunities, and growth potential through regular engagement and business reviews
• Prepare and lead quarterly business reviews, renewal discussions, and roadmap planning to drive long-term client value
• Collaborate cross-functionally with technical teams, ensuring that service delivery, project execution, and support align with client expectations
• Stay informed on industry trends, product innovations, and internal service offerings, translating insights into relevant guidance for clients

QUALIFICATIONS

• 5+ years of experience in account management, client success, or consultative roles within technology, IT services, B2B services, sales, or other B2B environments
• Bachelor or Associate degree in communications, business administration, management, or any other related field is preferred
• Prior experience in a technology Managed Service Provider (MSP) or similar client-facing technology services environment is preferred, but not required
• Proven ability to manage high-value client relationships and drive retention, satisfaction, and upsell opportunities
• Demonstrate strong leadership skills, with the ability to guide, influence, and motivate others while fostering collaboration and accountability
• Strong business acumen with confidence in engaging executives and business leaders
• Excellent written and verbal communication skills with attention to detail and professionalism
• Collaborative mindset with ability to bridge the gap between technical teams and client stakeholders
• Passion for technology with a proactive approach to learning and continuous improvement

BENEFITS

• Investments & Incentives

Competitive Base Salary | Matching 401k Program | Profit-Sharing | New Client Referral Incentives | Professional Certification Exam Incentives

• Lifestyle Balance

Paid Holidays | Paid Time Off (PTO) | Flexible Schedule |Employee Appreciation Events | Social Events | Family Outings

• Professional Development

Formal Mentor Program | Continuing Education | Leadership Development Program | Professional Memberships | Semi-annual Performance Evaluations | Advancement Opportunities | Certification/Professional License Support

• Health & Wellness

Comprehensive Medical, Vision, & Dental Insurance | Healthcare and Dependent Care Flex Spending Accounts | Health Savings Account | Short-term and Long-term Disability Insurance | Life Insurance | Company Wellness Events | Employee Assistance Program

• Office Perks

"Dress for Your Day" Attire | Firm-sponsored Meals | Breakfast on Fridays | Bottomless Soda and Snacks