Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.
Position Responsibilities
Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
Use discretion and independent judgment to analyze industry trends and provide related guidance to clients.
Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients.
Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations.
Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments.
Lead the marketing of all product lines, develop presentation of results and present results, with oversight.
Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight.
Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients.
Identify gaps in coverage or cross-sell opportunities and provide related recommendations.
Lead implementation, communications, and open enrollment activities to ensure a successful re-newal process.
Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses.
Establish and maintain relationships with clients, carriers, and other vendors.
Research and understand industry trends, carrier product offerings, and governmental regulations.
Educate clients on compliance and regulatory matters.
Mentor and train junior-level staff, fostering a collaborative and supportive work environment.
Perform other responsibilities and duties as needed to support the team and clients.