Overview
About the Position
The Senior Account Manager develops and coordinates profitable growth across seven Arbor Metals Inc. branches. The position personally pursues the largest potential manufacturing customers and serves as the primary day-to-day commercial and customer service contact for assigned major accounts.
This role manages customer engagement and fulfillment coordination, drawing on branch resources for order entry, production, logistics, and operational execution. The position connects customer requirements with the company's material supply and manufacturing capabilities to develop competitive solutions and recurring manufacturing programs.
The position operates in a matrix structure. Branch sales representatives continue to report to their Branch Managers, and organizational account ownership remains with the branches. The coordinator leads assigned customer relationships and segment initiatives through commercial expertise, collaboration, and agreed responsibilities.
About Us
Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off (PTO) and paid holidays
- Paid parental leave
- Tuition reimbursement
- Company-paid life and disability insurance
- HSA/FSA options and Employee Assistance Program (EAP)
- Profit-sharing bonus eligibility
Work Location: 1010 W. 37th Place Tulsa, Oklahoma 74107
Responsibilities
Strategic Account Management and Customer Service
- Serve as the front-line contact for assigned major customers; build relationships with purchasing, engineering, operations, supply chain, and executive decision-makers.
- Lead day-to-day customer communications and coordinate quotations, order status, delivery requirements, and fulfillment with branch teams.
- Maintain visibility into open orders and production schedules; resolve service issues, order exceptions, and delivery escalations with the responsible branch.
- Lead account plans and customer business reviews to retain business, expand processing opportunities, and anticipate future demand.
Major Opportunity Development
- Personally lead pursuit of the largest potential manufacturing customers, from qualification and RFQ development through negotiation, onboarding, and program launch.
- Develop a qualified opportunity pipeline with branch teams, documenting customer needs, expected value, next actions, and conversion milestones.
Seven Branch Coordination and Matrix Leadership
- Develop and execute a coordinated segment growth plan with branch and executive leadership, including target industries, accounts, applications, and measurable objectives.
- Coordinate opportunities across all seven branches so customers can access the network's collective material supply and manufacturing capabilities.
- Agree on account assignments, customer communication, quoting responsibilities, and fulfillment handoffs with Branch Managers and sales teams.
- Provide industry insight, opportunity coaching, and technical commercial support to branch sales teams; share successful practices and coordinate pipeline reviews.
- Escalate competing priorities or unresolved account and service issues to the appropriate leadership for timely decisions.
Manufacturing Solutions and Fulfillment
- Develop working knowledge of each branch's processing capabilities, capacity, quality requirements, and commercial strengths.
- Coordinate RFQs, estimating, sourcing, and proposals with operations, purchasing, production, and quality teams.
- Confirm specifications, technical feasibility, production capacity, and delivery commitments with the responsible branch before making customer commitments.
- Coordinate onboarding and implementation of new manufacturing programs, including specifications, service expectations, and order management procedures.
- Track fulfillment performance and customer feedback; work with branch teams to address recurring problems and improve service.
Commercial Performance and Business Discipline
- Develop segment sales and gross profit objectives with leadership; monitor performance, account profitability, and progress against agreed growth initiatives.
- Lead pricing discussions, proposals, contract negotiations, and supply agreements within delegated authority and company approval policies.
- Evaluate material and processing costs, market conditions, customer value, and cost-to-serve when developing commercial recommendations.
- Maintain accurate CRM records, opportunity forecasts, and account plans; report results, risks, and required actions to leadership.
- Coordinate with finance on credit, receivables, and commercial risk; follow company policies and applicable customer requirements.
- Represent Arbor Metals Inc. at customer facilities and relevant industry events.
Qualifications
Education and Experience
- Bachelor's degree in business, engineering, manufacturing, or a related discipline preferred; equivalent relevant industry experience considered.
- Five or more years of progressive sales, strategic account management, or business development experience in metals distribution, manufacturing, or industrial processing.
- Demonstrated success developing major industrial customers, managing complex commercial opportunities, and delivering profitable growth.
- Experience coordinating sales and customer execution across multiple locations or functions in a matrix organization.
Knowledge and Skills
- Knowledge of value-added manufacturing and metals processing, industrial supply chains, and OEM purchasing requirements.
- Ability to translate customer specifications and RFQs into clear commercial requirements and coordinate technical review with operations and quality.
- Strong pricing, negotiation, financial analysis, forecasting, and account planning skills.
- Ability to manage customer service and fulfillment issues while coordinating branch resources and maintaining customer confidence.
- Proficiency with CRM and ERP systems and Microsoft Office applications.
- Strong communication, organization, commercial judgment, and collaborative problem-solving skills; ability to influence without direct supervisory authority.