Senior AI Engineer

Position Title: Senior AI Engineer
Location: US West
Duration: Long Term Contract
Job description:
Client is looking for a Senior AI Engineer to design scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Basic Qualifications:

• 12 years of experience in AI / ML
• Very strong proficiency in Python
• Proven expertise in NLP, including text classification and clustering
• Strong experience in data analysis using SQL
• Hands-on experience with LLMs: prompt engineering, evaluation frameworks, Retrieval-Augmented Generation (RAG)

• Python
• NLP
• Data analysis using SQL
• LLMs and related frameworks

• Experience with Agentic AI and multi-agent orchestration
• Experience with LLMOps / MLOps in production environments
• Cloud Experience

• Architect and develop AI-driven IVR and conversational systems using Python
• Build NLP models for text classification and clustering to support intent detection and call routing
• Perform data analysis using SQL
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers