Senior Analyst, Investment Platform Support

AustralianSuper is the largest superannuation fund in Australia - in the top 20 largest funds globally and top 50 asset owners globally.

With more than US $300 billion in current assets under management, and a world-class investment team, AustralianSuper has the appetite and capability to directly invest in large-scale opportunities.

Our New York office is made up of more than 75 colleagues and is expected to grow significantly over the next few years, so when you join, you become a key part of building our culture.

Your new role

Reporting into Technology, Data and Digital (TDD) through the Senior Manager Technology, Americas, the Investment Platform Support Analyst, US is part of the global Investment Platforms team. The role provides local support for New York Private Markets while contributing to the public markets support model and global coverage for Investments teams, including London public markets. It supports the reliable operation, adoption and continuous improvement of investment platforms, market data services, data providers, Excel add-ins and internally developed workflow tools, aligned to the Fund's global processes, standards and best practices.

The successful applicant will be an experienced private markets systems analyst who is curious, collaborative, commercially aware and passionate about enabling the business through technology and continuous improvement. They bring an understanding of public markets operating models, particularly global equities, and can apply consistent support practices across both public and private markets environments.

This is a position based on-site at 1251 Avenues of the Americas, with a hybrid schedule.

Key Responsibilities

Investment Platform Support

• Work as part of the global Investment Platforms team, aligned to the public markets support model, to provide local support for New York Private Markets and consistent follow-the-sun support for Investments teams globally, including London public markets.
• Provide end-user functional and technical support for private markets investment platforms, data providers and related tools used across private equity, private credit, real assets and Investment Operations, ensuring incidents and requests are managed in line with agreed service expectations.
• Support systems and services relevant to private markets activity, including platforms and tools such as iLEVEL, Aladdin, JP Morgan Markets and associated Excel add-ins or APIs.
• Partner with Investment and Investment Operations teams to support technology and data workflows across the private markets lifecycle, including deal pipeline, due diligence, execution, portfolio monitoring, valuation, reporting and manager / GP data management.
• Translate business needs and recurring pain points into workflow, data quality, reporting and automation improvements.
• Support Excel-based workflows, add-ins, APIs and low-code solutions such as Power Apps, Power Automate and Copilot Studio, ensuring appropriate governance and documentation.
• Manage system incidents through to resolution and root cause identification, keeping stakeholders informed on investigation progress, business impact, workarounds and remediation actions.
• Perform minor configuration, workflow, reporting, reference data and user access changes within supported platforms, in line with change, security and access management processes.
• Coordinate and perform platform patching, upgrades, vendor releases, enhancement requests and change activity, including impact assessment, coordination, communications and post-release support.
• Coordinate and perform regression testing, user acceptance testing and production verification testing for platform, workflow, data provider, Excel add-in and internally developed application changes.
• Coordinate incidents, requests and enhancements with third-party vendors, data providers and internal support functions, ensuring ownership, progress tracking and clear stakeholder communication.
• Maintain support documentation, knowledge articles, process guides, application inventories and known issue registers so that global support teams can operate consistently and effectively.

Stakeholder Management

• Nurture and maintain internal relationships across all levels of the Fund.
• Proactively keep stakeholders up to date on key issues or escalations.

Governance and Compliance

• Operate and make decisions according to the Fund's Policies, Standards and Procedures.
• Ensure appropriate and relevant governance structures, policies and processes are followed, and advocate for continuous improvement to these.

What we're looking for

Culture is key at AustralianSuper and we are looking for someone who is a team player that enjoys working in a high performing collaborative team.

Essential:

• 5+ years' experience working as a business and/or risk and systems analyst in private markets, implementing and supporting a technical environment working with private markets platforms, including transaction management, asset management, accounting and finance, and regulatory reporting.

• Considerable product knowledge and support experience of private market tools, including:

• iLEVEL

• Aladdin

• Intapp

• PEARL

• CobaltGP

• Dynamics

• Considerable product knowledge and support experience of data providers, including:

• CapIQ, Bloomberg

• Argus

• Burgiss

• Preqin

• CoStar

• Hamilton Lane

• IBISWorld

• PitchBook

• Demonstrate detailed understanding of private markets functions, including:

• Relationship Management

• Due Diligence

• Portfolio Management

• Deal Closing

• Investment Lifecycle

• Accounting (IBOR and ABOR)

• Demonstrated business system analysis and/or business support experience across front to back office.

• Operational support experience in the following disciplines:

• Private equity

• Private credit

• Real assets

• Middle office, tax, legal

• Critical thinker with strong analytical and problem-solving skills.

• Ability to identify issues and areas for improvement through analysis.

• Innovative, creative and curious with a strong growth mindset.

• Collaborative, articulate and persuasive.

• Excellent written and verbal communication skills.

• Strong organisational skills, with the ability to effectively prioritise and manage workloads.

• Willingness to believe in and work towards the enterprise purpose and vision.

• Poise and ability to act calmly and competently in high-pressure, high-stress situations.

• High level of personal integrity, as well as the ability to professionally handle confidential matters.

• Ability to develop and maintain high quality interpersonal relationships with stakeholders at all levels, both within and outside the Fund.

Desired:

• Experience working in a global, matrixed team environment.

• College degree qualifications in investments, business, technology and/or finance.

• Experience working as a business and/ or risk & systems analyst in capital markets, implementing and supporting a technical environment working with capital markets platforms (execution management, credit risk, instruction / trade capture and settlements, asset management, accounting and finance, regulatory reporting)

• Product knowledge including the following financial instruments:

• MM Money Markets

• (FI) Fixed Interest & (IR) Interest Rate

• FX, Futures

• Derivatives (Options & Swaps)

• OTC & Structured Products

• Bonds & REPOs

• CFD''s

• Asset Backed Securities

• Operational support experience in the following disciplines:

• Collateral

• Middle Office

• Trade Support / Bookings

• Corporate Actions

• Settlements & Confirmations

• Payments, Reconciliations

• Regulatory Reporting

• Initial Margin

• Experience with some or all of the following systems:

• Calypso

• Aladdin

• FX All

• TradeWeb

• Bloomberg VCON

• Refinitiv

• Bloomberg Data Services

• SWIFT

• Murex

• Yield Broker

Pay transparency notice

The compensation range for this position is $150,000 to $180,000 (this is based on full-time hours, located in New York City). The pay offered may vary depending on job related knowledge, skills, and experience and refers to the amount AustralianSuper is willing to pay at the time of posting.

Life at AustralianSuper

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined, that's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for members.

As we collaborate with colleagues across multiple time zones flexibility in work hours are both a requirement and opportunity for this role.

We offer great benefits, including generous 401(K) matching, health insurance and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Progress, powered by purpose

All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, color, ancestry, sex which includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity and/or expression, age, religious belief, national origin, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or other protected basis, all as defined by applicable laws. We are committed to providing equal employment opportunities for all.

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