Senior Analyst - Voice - Telecom : Networking

Job Description

Senior Analyst - Voice - Telecom : Networking

| Bengaluru, KarnatakaNoida, Uttar Pradesh

Job Summary

This role is responsible for ensuring accurate validation and timely processing of telecom voice orders for complex customers. The individual monitors order progress, proactively communicates updates, and maintains process compliance. They ensure productivity through attendance tracking and support the team in meeting performance standards while addressing fulfillment issues and reporting system metrics.

Key Responsibilities

1. Validate and verify voice order details using telecom networking tools to ensure correct and compliant order entry.

2. Expedite order processing by coordinating with internal team members and updating order trackers for visibility on milestones.

3. Communicate order status and delays to customers using structured reports and participate in weekly customer update calls.

4. Track and manage team attendance using workforce management systems to support consistent productivity.

5. Monitor order fulfillment exceptions in telecom platforms and escalate unresolved issues within the team.

6. Maintain detailed records of order progress and generate regular system performance reports using Excel and reporting tools.

7. Support process improvement by providing actionable insights based on analysis of recurring fulfillment challenges.

Skill Requirements

1. Basic Understanding Of Telecom Networking And Order Management Systems.

2. Familiarity With Customer Satisfaction Management Practices In The Telecom Domain.

3. Fundamental Knowledge Of Process Compliance And Order Tracking Tools.

4. Good Communication Skills For Providing Clear Status Updates To Team Members And Customers.

5. Experience Using Excel Or Similar Tools For Reporting And Data Analysis.

6. SolutionFocused Mindset With The Ability To Proactively Address Order Fulfillment Issues.

Other Requirements

1. ITIL Foundation or CompTIA Network+ certification (optional but valuable).

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.