Senior Assistant Customer Service

Location: Pleasant Prairie, WI
Duration: 6 Months

Responsibilities:

• Represent company values and deliver excellent service through each interaction.
• Facilitate quotes and provide pricing.
• Create new item specifications/projects.
• Manage accounts through processing incoming orders and inquiries, scheduling demand on machines, and ensuring customers' delivery requirements are met.
• Proactively track order activity and inventory levels, alerting appropriate staff/customers of any potential issues.
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce customized reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

Requirements:

• High School diploma or G.E.D. (Preferred Associate/bachelor’s degree).
• Customer service or related work experience in a manufacturing environment or other industries (minimum 2 years of experience preferred).
• Basic knowledge of operational procedures and tools.
• Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind.
• Strong communication, collaboration, and problem-solving skills to ensure a great customer experience.
• Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within the area of functional expertise.
• Demonstrate organizational and time management skills to ensure achievement of desired results.
• Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers.
• Ability to navigate in multiple systems.