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Senior Assistant Store Manager - Hourly

Outerknown

Carlsbad, CA

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JOB DETAILS
SKILLS
Analysis Skills, Business Analysis, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Human Resources Planning, Interpersonal Skills, Inventory Levels, Inventory Management, Leadership, Maintain Compliance, Market Trend Analysis, Meet Sales Quota, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Multitasking, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Procedure Development, Product Support, Profit & Loss, Project Tracking, Regulatory Compliance, Retail, Retail Management, Retail Operations, Revenue Growth, Revenue/Sales Reporting, Safety Compliance, Safety Process, Safety/Work Safety, Sales, Sales Analysis, Sales Strategy, Schedule Development, Set Goals, Staff Motivation, Staff Training, Standard Operating Procedures (SOP), Standards Strategy, Strategic Planning, Sustainability, Team Lead/Manager, Time Management, Trend Analysis, Visual Merchandising, Website Conversion
LOCATION
Carlsbad, CA
POSTED
1 day ago
POSITION DESCRIPTION

Title & Reporting Relationships

Position Title:

Sr Assistant Store Manager

Reports to:

Sr Store Manager

Department:

Retail

Oversees:

Assistant Store Manager, Key Holders and Sales Associates

Interactions:

Retail team, Sr Retail Operations Manager, Director of Retail & Planning, Human Resources

Main Purpose and Major Challenges of the Role

Deliver consistent and positive customer experience that results in top-line sales growth and profitability. Support the Sr Store Manager in overseeing the day-to-day operations of the Carlsbad retail location including scheduling, inventory management, visual merchandising and staff training. The role of Sr Assistant Store Manager requires detailed focus on store operations and the ability to drive sales & motivate store staff daily.

ACCOUNTABILITY:

Sales & Team Leadership

  • Managing a high-performing sales team, fostering a culture of collaboration and accountability
  • Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues in a timely manner
  • Understand company set KPI's: You should clearly understand the company's set KPI's and be able to identify strategies when performance standards are not met.
  • Review reports on sales performance and market trends
  • Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives
  • Partner with Sr SM to create sales strategies to achieve targets/goals.
  • Actively seek out opportunities to attend and/or initiate events outside the four walls of our stores to showcase the brand and help build our San Diego community
  • Always communicate clearly and effectively with retail business partners, sharing the state of the business, updates on their team, ideas for consideration, opportunities, and successes.
  • Mentoring and coaching sales representatives to improve their performance and help them achieve their goals
ACCOUNTABILITY:

Operations
  • Supervising inventory management: You will be responsible for maintaining accurate inventory levels by overseeing all aspects of inventory control, such as regular cycle counting, monitoring stock movements and executing inventory audits.
  • Ensuring safety and compliance: You will maintain a safe working environment, ensuring compliance with all safety regulations and procedures
  • Partner with Sr Store Manager to streamline standard operating procedures to allow more time to focus on customer service and sales
  • Balance store needs with company needs such as Ship From Store orders, events, inventory consolidations etc
  • Maintain store standards such as cleanliness, best in class visual merchandising and elevated in-store experience
  • Balance scheduled hours with payroll and sales, ensuring the needs of the business are always a priority while driving profitability


ACCOUNTABILITY:

Product Knowledge
  • Train and communicate current collection knowledge: This will allow you to build trust, enhance customer experience, and increase sales. Your team needs to be fully educated on product knowledge, seasonal strategy all with a focus on sustainability.
  • Take time to assess business by division and category to better understand your store's strengths and opportunities and develop priority focuses for your team based on product performance
  • Partner with Sr Store Manager to develop store-based product specific focuses to target category or style specific sales
  • Develop a deep understanding of how our product assortment supports our brand mission
  • Encourage staff to try on new products so they can better assist customers find what will work best for them and increase store conversion rate
ESSENTIAL SKILLS & QUALIFICATIONS
  • Accomplished retail professional who possesses a minimum of (3) three years of experience at store leadership level, with a proven dedication and loyalty to their brands.
  • Proven ability to drive sales results, able to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Skilled at delivering thoughtful and appropriate positive and developmental feedback
  • Seeks feedback from business partners and cultivates an environment that encourages open conversation around opportunities to personally develop
  • Comfort in making decisions and mediating conflict within a team environment
  • Ability to address complex issues and allocate time to execute multiple tasks and change priorities
  • Exceptional interpersonal, communication, and customer service skills
  • Ability to identify top talent and train/develop/retain great people
  • Experience creating schedules and managing time & attendance
  • Proficient in Windows-based software such as Excel, Word, and Outlook
  • Experience with Shopify is a plus

About the Company

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Outerknown

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