Senior Associate, Chase Travel Lodging

Lead premium lodging experiences in Chase Travel, using customer insights to launch features that grow adoption.

Join a team where your product leadership helps shape premium travel experiences end to end. You'll partner with experts across engineering, design, data, and operations to deliver capabilities customers love.

As a Senior Associate Product Lead Premium Travel in Chase Travel, you will set product direction for premium lodging experiences and drive delivery from discovery through launch. You'll use data and customer journey insights to prioritize the roadmap, improve experiences, and increase adoption.

Job responsibilities

• Define and communicate product vision and strategy for premium lodging capabilities
• Assess customer needs and quantify value using qualitative and quantitative insights
• Prioritize work against the product roadmap to maximize customer and business impact
• Write clear user stories, requirements, and acceptance criteria
• Partner with engineering, design, analytics, servicing, and operations to deliver features end to end
• Drive agile execution, continuous improvement, and high-quality product delivery
• Influence stakeholders by aligning on goals, trade-offs, and delivery plans
• Track performance and outcomes to inform iteration and future roadmap decisions

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum 2 years of product management, product owner, or related digital product experience
• Experience working with cross-functional teams to deliver customer-facing capabilities
• Ability to translate customer needs into requirements, user stories, and acceptance criteria
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills, including influencing stakeholders at multiple levels
• Demonstrated ability to use data to inform decisions and measure impact

Preferred qualifications, capabilities, and skills

• Experience working in an Agile environment, including tools such as Jira and Confluence
• Experience developing product strategy and engaging customers or stakeholders to validate needs
• Experience turning analysis into clear, decision-driving narratives and presentations
• Experience leading delivery through influence in cross-functional teams
• Experience partnering with operations, risk, or controls stakeholders

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans