Senior Associate, Client Solutions- Network Solutions

Job Description:

Bring your creative agency account experience in-house

Title: Sr. Associate, Client Solutions

Team: Network Solutions

Location: Remote; Canada or US, preferably around Chicago, Detroit, Atlanta, Raleigh, Tri-State area (New York, Connecticut, New Jersey or Philadelphia area), Washington DC or Boston

Why this Role Exists

You will own high-impact patient engagement campaigns that improve health outcomes, one patient at a time. As a Sr. Associate, Client Solutions, you'll be a confident, client-facing campaign owner who drives day-to-day execution internally and externally. You bring a sharp eye for quality, a proactive mindset, and the experience to manage net new campaigns with growing independence-escalating when it counts, identifying process improvements, and helping elevate the team around you.

What You'll Spend Your Time Doing

• Campaign Development: Own and execute patient engagement campaigns from kickoff through launch and measurement, managing day-to-day coordination, campaign setup, quality control, and reporting with confidence. You'll balance independent execution, critical thinking, and strong organization while building expertise in Phreesia products and campaign best practices. Relationship Building
• Relationship Building: build strong relationships with clients and internal partners by serving as the day-to-day contact for owned campaigns, thoughtfully responding to client needs and questions, collaborating cross-functionally, and supporting the onboarding and development of Associates and new team members.
• Strategic Projects: contribute to team and campaign success by identifying process improvements, sharing optimization recommendations, and providing informed perspectives on campaign strategy and executional approaches.
• Mentorship: support the growth of junior team members and new hires by reinforcing foundational campaign processes and Client Solutions best practices while helping foster a collaborative, supportive team culture that reflects Phreesia's Mission and Values.

What Makes You a Great Fit

You will be a great fit if you are:

• A confident client communicator who builds trust, listens actively, and follows through reliably
• A proactive problem-solver who can navigate ambiguity, think critically, and identify resourceful solutions
• Organized and self-directed, with the ability to juggle multiple priorities in a fast-moving environment while adapting to changing needs
• A collaborative team player who takes pride in supporting others, communicating openly, and elevating the team
• Resilient and adaptable, maintaining a positive and solutions-oriented mindset through shifting priorities and feedback
• Curious and growth-oriented, with a willingness to learn new tools, processes, and ways of working
• Familiar with workflow and review tools such as Jira, Monday.com, Ziflow, or similar platforms, and able to quickly learn new systems

We Do Have a Few Requirements to Check:

• Bachelor's Degree required and 3+ years of account experience in a creative agency environment working with pharmaceutical brands
• Demonstrated ability to manage client relationships and own campaign execution independently
• Proficient in Microsoft tools and experienced implementing AI to support efficiency in your work
• Ability and willingness to travel for occasional in-person team meetings (approximately 10% annually)

Where You'll Work

This is a remote role, with the expectation that you're based in EST or CST in Canada or the US.

Compensation & Rewards

Base salary: $80,000-$95,000 USD or CAD (depending on experience)

A comprehensive Total Rewards package designed to support your whole life - not just your work.

Who We Are:

At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements

• Competitive compensation

• Flexible PTO + 8 company holidays

• Monthly reimbursement for cell phone + internet + wellness

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

• Variety of insurance coverage for people (and pets!)

• Continuing education and professional certification reimbursement

• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.