Senior Associate, Product Marketing - Chase Payment Solutions (SMB Payments)

Join the Marketing team! As a Senior Associate, Product Marketing within Chase Payment Solutions, you support go-to-market efforts for our SMB payment acceptance products in the US.

Why Join Us?

• Help shape the future of payments at one of the world's most respected financial institutions while working with a collaborative, high-performing team that values innovation and impact.
• Chase Payment Solutions is seeking a strategic, execution-oriented Senior Associate, Product Marketing to support go-to-market efforts for our SMB payment acceptance products in the US, leading defined workstreams and partnering closely with Product, Sales, Commercialization, and Marketing channel owners, with competitive compensation, benefits, and career growth opportunities.

Job responsibilities:

• Market Insights & Segmentation: Analyze market trends, customer needs, and competitive dynamics to inform product strategy and identify growth opportunities.

• Partner with the Insights team (surveys, interviews, advisory councils) to quantify needs by segment; synthesize into personas and segmentation frameworks.

• Product Positioning & Messaging: Craft clear, compelling messaging and value propositions tailored to target segments and business industries. Produce toolkits and materials for sales and marketing, ensuring all teams are equipped to promote Merchant Services solutions and product offerings.

• Guide the customer-facing narrative for identified projects across marketing collateral, ensuring clear value propositions.

• Translate insights into differentiated messaging, objection handling, and product recommendations.

• Partner with Product, Legal, Compliance, and Risk on claims, disclosures, and approvals; understand payments regulations and standards to ensure compliant messaging. Document learnings (what worked/what didn't) and contribute to process improvements that increase quality, reduce friction, and prevent recurring issues.

• Go-to-Market Leadership: Develop go-to-market strategies for new and existing payment solutions, ensuring strong market fit and differentiated positioning.

• Partner with Marketing to inform integrated campaigns with segment insights, positioning, and proof points; ensure message consistency and provide content inputs. Campaign strategy and execution owned by Marketing Delivery team.

• Partner with Lifecycle/Customer Marketing on onboarding, activation, cross-sell, and upsell programs to increase product adoption and expansion.

• Cross-Functional Collaboration: Work closely with Product, Sales, Commercialization, and Operations to ensure seamless product launches and ongoing market success.

Required qualifications, capabilities, and skills:

• Highly strategic and ability to take complex solutions and create clear, benefits-driven messaging that resonates with target audience.
• Solutions-driven, able to manage multiple initiatives simultaneously and thrive under pressure and tight deadlines.
• Excellent written and verbal communication skills, with ability to clearly and succinctly articulate complex information to a diverse audiences.
• Willingness to "roll up your sleeves" and own projects, including managing the details of project execution.
• Ability to build strong cross-functional partnerships through collaboration.
• Bachelor's degree in Marketing, Business, Communications, or related field.
• 5+ years of experience in product marketing, go-to-market, or related roles
• Demonstrated ability to turn complex products into clear messaging and practical enablement that supports sales and marketing outcomes.
• Strong project management and stakeholder coordination skills; proven ability to deliver across multiple parallel priorities.
• Excellent written and verbal communication skills; able to adapt messages for different audiences and confirm shared understanding early.
• Comfort operating in a fast-paced, matrixed environment with sound judgment on when to decide vs. when to seek support.

Preferred qualifications, capabilities, and skills:

• Experience in B2B, fintech, SaaS, or financial services preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans