Senior Associate Technology

Your Team Responsibilities

MSCIs Workforce Technology team delivers reliable, secure, and innovative technology experiences across our global offices. We provide end-to-end digital workplace services, from endpoint management and collaboration tools to AV systems, networking infrastructure, and on-site event technology. Our teams are embedded across 11 facilities globally, supporting 30+ sites in total.

The New York office at 7 World Trade Center is MSCIs global headquarters and our most visible, client-facing location. It carries a heavy and growing conference room and live event load: town halls, all-hands, leadership sessions, client presentations, investor meetings, and executive and VIP visits, supported by a large estate of Microsoft Teams Rooms and Zoom Rooms across standard meeting rooms, collaboration spaces, and executive boardrooms.

Your Key Responsibilities

Live Event & Production Support

Plan and deliver end-to-end AV support for internal events including town halls, all-hands, leadership sessions, and training sessions, and for external client-facing events, client presentations, and investor meetings.

Run pre-event planning: walk the space, confirm requirements with organizers and presenters, identify technical risks, and define a fallback plan before the event starts.

Manage content sharing across multiple screens and displays, including dual and multi-display room configurations, presenter and audience views, HDMI and wireless share paths, presenter laptop handoffs, slide advance, and video playback.

Support hybrid and streamed sessions, including Teams and Zoom production features, remote presenters and panelists, Q&A, recording, and post-event distribution of recordings.

Run technical rehearsals and dry runs with presenters and executives ahead of high-visibility sessions, and stand by on-site during the live event as the primary technical point of contact.

Provide calm, discreet, white-glove technical support during executive and VIP sessions where failure is highly visible.

Conference Room Estate Ownership

Own the day-to-day health and performance of the New York conference room estate: displays, cameras, microphones, speakers, DSPs, control systems, touch panels, room scheduling panels, cabling, and room peripherals.

Run proactive daily and pre-meeting room checks, identify rooms trending toward failure, and drive issues to resolution before users report them.

Administer the Microsoft Teams Rooms estate through the Teams Rooms Pro Management portal (and the Teams admin center for legacy workflows), including device inventory, health monitoring, firmware and app updates, configuration profiles, remote restarts, sign-in and provisioning, and alerting.

Administer the Zoom Rooms estate through the Zoom web portal and Zoom Device Management (ZDM), including room and device configuration, Zoom Rooms and controller app upgrades, device firmware, health status, and digital signage.

Maintain accurate AV asset records, room standards documentation, and as-built configuration details for every space.

Manage AV consumables and spares, including microphones, batteries, cabling, adapters, and loaner equipment.

Conference Room Revamp & AV Projects

Lead the delivery of conference room revamp, refresh, and buildout projects from requirements through design review, installation, commissioning, and handover to operations.

Partner with AV integrators, hardware vendors, building management, and internal Facilities and Real Estate teams on scoping, site walks, scheduling, and installation quality.

Contribute to and help enforce global AV room standards, including room tiering, hardware selection, and consistent user experience across spaces.

Commission and test new and refreshed rooms against acceptance criteria, produce punch lists, and hold vendors accountable to them before sign-off.

Support office moves, workspace reconfigurations, and facility technology.

Workforce Technology Support

Provide senior on-site Workplace Technology support for laptops, desktops, printers, peripherals, and mobile devices, acting as an escalation point for complex or high-priority issues.

Manage and resolve incidents and service requests via ServiceNow, ensuring timely prioritization, SLA adherence, and quality resolution, while identifying trends that inform process improvements.

Provide advanced troubleshooting for Windows 11, macOS, Microsoft 365, Outlook, Teams, VPN, remote connectivity, and enterprise applications.

Support employee onboarding and offboarding, including device provisioning, account setup, workstation configuration, and asset lifecycle management.

Support and troubleshoot Wi-Fi, network access points, and LAN connectivity as they relate to room and endpoint performance, escalating to network teams as needed.

Leadership, Mentorship & Continuous Improvement

Act as the AV subject matter expert and mentor for Associate-level Technical staff and site technicians, building AV and event-support capability across the New York team.

Train and coach colleagues, executive assistants, and event organizers on room technology and self-service event setup.

Author and maintain AV runbooks, room guides, event checklists, and knowledge base articles.

Own root-cause investigations for recurring AV and room failures and drive permanent fixes rather than repeat break-fix.

Identify opportunities to use AI, automation, and proactive monitoring to improve room uptime and reduce manual workload.

Represent Technology in cross-functional meetings and provide input on process, staffing, and tooling decisions.

Your skills and experience that will help you excel

Bachelors degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.

6+ years in deskside technology support, corporate AV, or executive technology support.

Demonstrated experience running live events independently, including town halls, all-hands, and executive or client-facing sessions, from planning through live delivery.

Practical experience with multi-display and multi-screen content sharing, presenter and audience display configurations, HDMI and wireless presentation systems, and video playback in live settings.

Strong working knowledge of Microsoft Teams Rooms and Zoom Rooms, including day-to-day operation, troubleshooting, and remote management.

Demonstrated ability to navigate and administer AV platform admin tooling, specifically the Microsoft Teams Rooms Pro Management portal and/or Teams admin center, and the Zoom web portal including Zoom Device Management (ZDM), for device inventory, updates, configuration, and health monitoring.

Experience supporting or delivering conference room refresh, revamp, or buildout projects, including working with AV integrators and vendors.

Solid general deskside support technology troubleshooting skills across Windows 11, macOS, Microsoft 365, and endpoint management.

Proficiency with ITSM platforms, preferably ServiceNow, including incident, request, and asset management workflows.

Strong interpersonal skills with the ability to support VIP users, executives, and client-facing environments with professionalism and composure under live pressure.

Self-motivated and proactive, able to work independently, mentor others, and collaborate effectively with a distributed global team.

Willingness to work occasional early mornings, evenings, or shifted hours to support scheduled events.

Nice to Have

Manufacturer certifications or hands-on depth with Crestron, Extron, QSC Q-SYS, Biamp, Shure, Sennheiser, Poly, Logitech, Neat, or Cisco AV hardware.

Experience with digital signage platforms and room scheduling panel deployments.

Experience with AV and room monitoring or Digital Experience Monitoring tools and proactive alerting.

Familiarity with Azure Active Directory / Entra ID, Microsoft Intune, Autopilot, Conditional Access Policies, PowerShell scripting, and networking services (DNS, DHCP, TCP/IP).

Experience with asset management via CMDB, Device-as-a-Service models, and hardware procurement processes.

Microsoft certifications (e.g., MS-102, MD-102, AZ-900) or equivalent industry certifications.

Experience with or keen interest in AI and automation tools, intelligent ticket routing, AI-assisted troubleshooting, or AI-driven service management platforms.

Financial services industry experience.

Prior experience formally or informally mento

What we offer you

Salary range: $102,000 - $133,000 / year plus eligible for annual bonus

Transparent compensation schemes and comprehensive employee benefits, tailored to your locati