Senior Benefits Specialist

Benefits Administration & Compliance

• Maintain 98%+ accuracy in benefit enrollments, deductions, eligibility, and HRIS/vendor data.
• Complete 100% of required benefits compliance activities and filings by applicable deadlines.
• Maintain zero material compliance findings attributable to benefits administration errors.
• Complete scheduled 401(k) plan administration and compliance activities on time, including required coordination with plan partners.

Employee Experience & Communication

• Respond to employee benefits inquiries within 1 business day and resolve or appropriately escalate 90%+ within 3 business days.
• Achieve 90%+ completion of required employee benefit elections by established open enrollment deadlines.
• Develop and maintain an annual benefits and wellness communications plan and calendar, outlining key messages, target audiences, communication channels, owners, and delivery dates for open enrollment, year-round benefits education, and wellness initiatives.
• Review communication effectiveness at least quarterly using available engagement, participation, and employee feedback data, and adjust the annual plan to improve benefits understanding and wellness program awareness.
• Deliver all planned benefits communications on or before established communication dates.
• Target 85%+ employee satisfaction with benefits support, where survey or case-management data is available.

Open Enrollment

• Execute annual open enrollment on schedule and within established project milestones.
• Achieve 98%+ enrollment accuracy following final audit.
• Resolve identified enrollment discrepancies before carrier/vendor deadlines.
• Complete a post-enrollment reconciliation and lessons-learned review with documented improvement actions.
• Create clear campaign materials, educational content, and reminders; coordinate with internal communications to have a consistent messaging and timely delivery across company.

Vendor & Partner Management

• Conduct formal performance reviews for 100% of key benefits vendors at least annually.
• Track vendor service issues and achieve 90%+ resolution within agreed service-level expectations.
• Identify and document cost, service, or process improvement opportunities annually during renewals and vendor reviews.

Benefits Strategy & Analytics

• Provide benefits utilization, cost, and trend reporting to HR leadership at least quarterly.
• Develop 2–3 actionable recommendations annually based on benefits data, employee experience, market practices, or utilization trends.
• Support annual renewal planning with documented analysis of cost, utilization, employee impact, and vendor performance.

Wellness

• Establish annual wellness program goals and execute 90%+ of planned initiatives.
• Measure employee participation and utilization for major wellness initiatives.
• Provide an annual assessment of program participation, effectiveness, and recommended changes.

Continuous Improvement

• Implement at least 2 meaningful benefits process improvements annually that improve accuracy, efficiency, employee experience, or cost management.
• Maintain current process documentation for 100% of critical benefits processes.
• Identify recurring issues and establish corrective actions designed to reduce repeat errors.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 5+ years of progressive experience in corporate benefits administration, with at least 2 years in a senior or lead role.
• Strong knowledge of benefits regulations, compliance requirements, and best practices.

• Strong experience with and knowledge of 401(k) plan administration, and compliance requirements.
• Previous experience working with UKG (UltiPro) and Bswift benefits administration platforms strongly preferred.
• Proficiency in HRIS and benefits systems; advanced Excel skills preferred.
• Excellent analytical, organizational, and problem-solving skills.
• Strong interpersonal and communication abilities, with experience in employee-facing education.

Core Competencies

• Detail-oriented with a high degree of accuracy.
• Ability to manage confidential information with discretion.
• Strong vendor and stakeholder relationship management.
• Strategic mindset with the ability to balance cost control and employee needs.
• Adaptable, proactive, and solutions-driven.
• Up to 10% travel.

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