Senior Billing Coordinator | Logistics & Transportation

Senior Billing Coordinator | Logistics & Transportation

Position Overview

We are seeking an experienced Billing Coordinator to support daily billing operations and provide guidance to team members across multiple billing functions. This individual will serve as a key resource for billing processes, escalations, quality assurance, and team performance while supporting leadership in maintaining efficient and accurate operations.

The ideal candidate will have a strong background in billing operations, excellent analytical and problem-solving skills, and the ability to lead and support teams in a fast-paced environment.

Location: Charlotte, NC

Schedule: Monday-Friday (Friday's remote)

Compensation: $28.00/hour

Opportunity Type: Contract to Permanent

Key Responsibilities

• Serve as the day-to-day operational lead and primary resource for multiple billing teams, supporting supervisors with daily activities and priorities.

• Provide guidance, troubleshooting, and operational support to domestic and international team members.

• Act as a key point of contact for billing-related questions, escalations, and operational challenges.

• Maintain a thorough understanding of billing processes, procedures, customer requirements, and compliance standards.

• Monitor billing queues, workloads, productivity, and overall team performance.

• Review and resolve complex billing issues and escalations to ensure timely and accurate processing.

• Conduct regular billing audits to ensure accuracy, compliance, and adherence to established procedures.

• Assist with billing activities, specialized processes, and assigned billing queues as needed.

• Identify opportunities to improve billing processes, increase efficiency, and reduce errors.

• Provide training, coaching, and ongoing support to team members regarding billing procedures, performance expectations, and quality standards.

• Collaborate with supervisors, management, and cross-functional departments to resolve operational issues.

• Prepare and maintain reports related to billing performance, productivity, accuracy, and key performance indicators (KPIs).

• Assist with workload distribution and queue management to ensure timely completion of billing activities.

• Support continuous improvement initiatives and promote accountability across the billing organization.

• Analyze operational trends and communicate performance updates and recommendations to leadership.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.

• Strong understanding of billing operations, processes, and audit controls.

• Excellent organizational, time management, and prioritization skills.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Intermediate to advanced proficiency with Microsoft 365 applications, particularly Excel.

• Ability to work independently while collaborating effectively with cross-functional and geographically dispersed teams.

Category Code: JN005, JN044

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SeniorityLevel: Associate