Senior Billing Specialist

Senior Billing Specialist

Why Consider This Role as a Senior Billing Specialist?

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• Join an established organization with a collaborative, close-knit accounting team.
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• Take on a senior-level role with team lead responsibilities and the opportunity to serve as a go-to resource for the group.
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• Work in a recurring-revenue environment where you’ll have exposure to billing, collections, customer service, contract changes, and order entry.
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• Enjoy a hybrid schedule (2 days in office) with flexibility around start and end times.
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• Work alongside a team that values learning, accountability, humor, and everyone pulling their weight.
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Key Responsibilities of the Senior Billing Specialist:

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• Respond to and resolve customer billing and account inquiries in a timely and professional manner.
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• Manage billing activities for a recurring-revenue customer base, ensuring invoices are accurate and issued timely.
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• Perform accounts receivable and collections activities, with a focus on maintaining accurate customer accounts and resolving outstanding balances.
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• Review customer accounts and investigate billing discrepancies, payment issues, and account questions.
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• Update the billing system when contracts, pricing, services, or other customer terms change.
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• Process order entry and ensure customer and order information is accurately maintained within internal systems.
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• Partner with internal teams to resolve customer requests and ensure accurate billing and account information.
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• Utilize Excel to analyze customer and billing data, including VLOOKUP/XLOOKUP and PivotTables.
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Qualifications of the Senior Billing Specialist:

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• 3+ years of relevant billing, collections, accounts receivable, or related accounting experience; 5+ years preferred.
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• Experience working with recurring billing or recurring-revenue environments preferred.
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• Intermediate Excel skills, including the ability to understand and utilize VLOOKUP/XLOOKUP and PivotTables.
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