Senior Branch Associate

Job Summary:

The Senior Branch Associate is responsible for selling and merchandising installation products within an assigned Branch. In addition, this position will provide support and backup duties to the Branch Management team. The Senior Branch Associate will perform all roles and duties assigned by the Branch Manager to help grow the sales of the branch and to help drive operational and service excellence.

Responsibilities:

• Determine customer requirements and expectations in order to recommend specific products and solutions while increasing sales and average order size by means of cross selling, up-selling, and add on sales.

• Generate new and repeat sales by providing product and technical information to customers both in person and over the phone.

• Assist the Branch Management team in keeping inventory levels in-line with Company objectives and ensure adequate stock for customers.

• Perform receiving functions for the branch: DC/Branch transfers, and vendor shipments.

• Perform shipping functions for the branch: transfers, HW deliveries, routes LTL's and UPS shipments.

• Responsible for merchandising installation products in alignment with the Territory Manager's sales objectives.

• Perform Will Call duties within customer wait time metrics.

• Ensure safety procedures for products and equipment are followed to provide a safe work environment.

• Contribute to the security of the branch property at all times.

• Perform end of day order processing.

• Perform other duties as assigned.

Skills and Abilities:

• Excellent verbal and written communication skills.

• Excellent sales and customer services skills.

• Excellent organizational skills and attention to detail.

• Ability to prioritize tasks and meet assigned deadlines.

• Ability to function well in a fast-paced environment with a high volume of work.

Education and Experience:

• High School Diploma or equivalent required.

• 5 years of warehouse or retail operations experience preferred.

• 5 years of customer service, retail, and/or flooring industry experience preferred.

• Prior experience operating a gas powered sit-down forklift and pallet jack.

• RF scanner experience a plus.

• Working knowledge of Microsoft Office Suite including Outlook, Word and Excel.

• Working knowledge of Gartman or other ERP/WMS system.

Physical Requirements:

• Prolonged periods of standing at a counter and operating a computer.

• Ability to lift up to 50 lbs. at times.

• Ability to bend, stretch, push and pull.

• Travel required within territory to help with vacation coverage (10-15%).