Senior Business Analyst - DVS Testing and Implementation Support
Location: Harrisburg, PA
Work Arrangement: Hybrid, 3 days onsite per week at The Keystone Building and 2 days at home (onsite days can be discussed at interview)
Schedule: 40 hours/week, 8 hours/day
Interview: Approximately one-hour, first-round virtual interview via Microsoft Teams; valid photo ID and 360-degree room camera pan required
Contract: Dec 14, 2026 - Jun 30, 2027 - Historically, additional funding has been anticipated for another fiscal year; any continuation depends on the final schedule, funding, and projected needs and is not guaranteed.
Role Overview
Our client is seeking a Senior Business Analyst to support Driver and Vehicle Services (DVS) testing, validation, and implementation initiatives. This role partners with stakeholders, development teams, and the program management office to analyze business processes, document requirements, coordinate testing, and support software releases and production operations.
The position follows a hybrid schedule in Harrisburg, Pennsylvania, with three office days and two work-from-home days per week. Office-day arrangements may be discussed during the interview. The June 30, 2027 contract end date depends on the final schedule and projected needs.
Primary Responsibilities
• Support requirements elicitation, prioritization, validation, and documentation; facilitate stakeholder interviews and business meetings.
• Document business process changes, write specifications, research user-reported issues, and recommend improvements or workarounds.
• Analyze applicable federal and state rules, regulations, and technical specifications to identify business and system requirements.
• Assess application upgrades, maintenance, enhancements, and changes to electronic data processing processes.
• Coordinate with development teams, project managers, business areas, and vendors on enhancements, testing activities, and issue resolution.
• Prepare meeting agendas, minutes, documentation, status reports, and artifacts for stakeholder review and feedback.
• Develop and maintain test management plans, test scripts, test records, and test plan/outcomes reports.
• Conduct and support UAT, test scenarios and accessibility conformance checks; document results, screenshots, gaps, defects, and remediation.
• Troubleshoot failed test scenarios, track issues to resolution, and report project progress, risks, defects, and enhancements to stakeholders and management.
• Provide production support for Driver Licensing and Control (DL&C) and related driver licensing applications.
• Support release and go-live activities, communicate implementation schedule changes, and update change-controlled project documentation.
• Compile implementation outcome reports, session notes, lists of required document updates, and recommendations for subsequent go-live planning.
• Follow and contribute to established digital accessibility regulations and standards.
Required Technical Skills
• Business analysis experience and the ability to perform business analysis responsibilities independently.
• Ability to instruct and mentor others in business analysis responsibilities.
• Mastery of business analysis industry standards and best practices, with the ability to improve the practice.