Job Title: Senior Business Analyst
Location:O'Fallon, MO (Only Local)
Type: W2 Contract
*****Only qualified Senior Business Analyst candidates located near O'Fallon, MO to be considered due to the position requiring a hybrid presence.*****
Required Education:
Bachelor's degree in Information Systems or equivalent work experience.
Required Certifications:
Coupa Platform Certification.
Preferred Education/ Certifications:
Coupa Technical Architecture Certification.
Required Skills, Experience, & Abilities:
5+ years of experience in Procure-to-Pay (P2P) business processes and systems.
4+ years of hands-on experience administering and supporting the Coupa platform.
3+ years of hands-on experience with Coupa Supplier Information Management (SIM).
3+ years of experience supporting Coupa Sourcing and Contract Lifecycle Management modules.
Demonstrated expertise configuring and supporting Coupa Procurement, SIM, Sourcing, and Contracting modules.
Experience designing, implementing, and supporting Coupa integrations with ERP, middleware, and third-party applications using APIs, cXML, and/or flat-file interfaces.
Strong knowledge of Coupa CLMA and Sourcing, SIM and Supplier modules, and form design and integration.
Proven ability to troubleshoot complex application and operational issues, perform root cause analysis, and support unit, integration, user acceptance, and regression testing.
Demonstrated ability to serve as a Coupa Subject Matter Expert (SME), providing guidance on platform capabilities, solution design, system optimization, and new functionality adoption.
Strong analytical and problem-solving skills, with the ability to translate business requirements into scalable technology solutions and process improvements.
Excellent verbal and written communication skills, stakeholder management capabilities, and the ability to influence stakeholders at all organizational levels.
Working knowledge of robotic process automation (RPA), workflow automation tools, and process optimization techniques.
Ability to work independently and manage multiple priorities in a fast-paced, collaborative environment.
Desired Skills, Experience, & Abilities:
Experience with Coupa Sourcing, Contract Lifecycle Management (CLMA), and Analytics modules.
Familiarity with WalkMe or similar digital adoption platforms.
Job Overview:
Join a team delivering techno-functional support for the Coupa Source-to-Pay (P2P) platform.
Perform business analysis to support the effective operation, enhancement, and optimization of Coupa and related procurement processes.
Gather and document business requirements, analyze business processes, identify improvement opportunities, and collaborate with stakeholders to deliver scalable, efficient solutions.
Work closely with business stakeholders, end users, and technical teams to support requisition management, catalog and category management, supplier onboarding, and purchasing processes.
Manage day-to-day Coupa administration, production support, and platform governance while contributing to strategic initiatives, system enhancements, integrations, and process improvements.
Apply analytical, problem-solving, communication, and stakeholder management skills to improve operational efficiency and deliver business value.
Responsibilities:
Provide end-to-end production support, including incident management, ticket logging, status communication, escalation, and timely resolution of issues.
Design, configure, and maintain Coupa functionalities, including approval workflows, punchout catalogues, content groups, custom fields, approval groups, lookups, requisition forms, Process Automator, user administration,
roles, reports, SIM forms, homepage, custom objects, Contract Lifecycle Management, Sourcing (RFP, RFQ, and form design), integrations, and OAuth setup.
Partner with business users to provide system overviews, introduce new functionality, identify automation opportunities, and deliver end-user training.
Perform audits of Coupa controls, monitor integrations, manage sandbox refresh processes, and oversee Coupa Compass portal usage.
Recommend improved ways of working and present use cases that enhance operational efficiency.
Manage punchout lifecycle activities, including vendor coordination for cXML development, setup validation, and UAT test case creation and execution.
Develop dashboards and reports using Coupa Analytics to support data-driven business decisions.
Monitor and manage support tickets with Coupa, ensuring timely resolution and consistent communication with business users.
Participate in the Coupa community to stay current on product updates, roadmap enhancements, and best practices, and engage with Coupa product teams where applicable.
Review Coupa release notes and communicate key updates, enhancements, potential impacts, and process improvement opportunities to business stakeholders.
Support Coupa upgrade cycles three times per year, including regression testing, integration testing, and validation of impacted processes and configurations.