Senior Business Analyst Testing & Implementation Support

Position Type: Contract
Location: Harrisburg, PA (Hybrid)

Job Overview

The Senior Business Analyst will support business analysis, testing, and implementation activities for application enhancements and iterative system releases. This role will work closely with business stakeholders, development teams, vendors, and project management to gather and document requirements, coordinate user acceptance testing, troubleshoot system issues, and support successful implementations. The Senior Business Analyst will also maintain project documentation, evaluate testing outcomes, and provide recommendations to improve business processes and system functionality.

Job Duties

• Lead requirements elicitation, prioritization, validation, and documentation.

• Facilitate stakeholder meetings and interviews to identify business and system requirements.

• Analyze existing business processes and document recommended improvements, changes, and system specifications.

• Participate in scoping application updates, enhancements, and upgrades.

• Serve as a liaison between business stakeholders, development teams, project managers, and vendors to resolve issues and coordinate requested enhancements.

• Research user-reported system problems, identify root causes, and recommend process improvements or workarounds.

• Analyze applicable federal and state regulations, rules, and technical specifications to identify business and system requirements.

• Develop and maintain test management plans and user acceptance testing (UAT) scripts.

• Execute and support testing activities, including creating test records, documenting test scenarios, and capturing screenshots of testing outcomes.

• Coordinate accessibility testing and validate compliance with applicable digital accessibility standards.

• Identify, troubleshoot, and document system defects, errors, and testing gaps while collaborating with development teams and vendors to ensure timely resolution.

• Review system outputs, correspondence, and application functionality as part of testing and validation activities.

• Provide production support for Driver's License and Control (DL&C) applications.

• Prepare testing documentation, including test plans and outcomes reports.

• Support system implementation and Go-Live activities, including tracking schedule changes and documenting implementation outcomes.

• Maintain project documentation and track revisions through established change management processes.

• Prepare implementation outcome reports, session notes, documentation updates, and recommendations for future Go-Live planning.

• Coordinate project meetings and prepare agendas, meeting minutes, and status reports for stakeholders and executive management.

• Provide guidance and mentorship to team members on business analysis practices and responsibilities.

Required Skills & Qualifications

• 5+ years of business analysis experience.

• Ability to independently apply business analysis knowledge, skills, and competencies with minimal supervision.

• Ability to instruct and mentor others in business analysis responsibilities.

• Mastery of industry standards and best practices related to business analysis, including the ability to contribute improvements to established practices.