Senior Business Integration Manager (Operations)

Position Overview: 

We're looking for a Business Integration Manager to be a key player in bringing new clients onto our platform and ensuring the continued success of our existing partnerships. In this role, you'll be the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our API’s Product, and ensuring seamless client implementations. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you! 

Success in this Role

• Delivers project milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.
• Conducts strong discovery to deliver accurate, complete requirements
• Demonstrates strong, clear communication across clients and internal teams to ensure alignment

What You'll Do

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Key Responsibilities

• Lead Client Integrations: Take ownership of new client onboarding, from initial research and requirements gathering to successful implementation. 

• Be the Client Advocate: Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans. 

• Drive Technical Solutions: Collaborate with stakeholders to define business requirements, and develop detailed interface specifications for API and client integrations. 

• Shape Product Development: Actively participate in sprint planning and backlog grooming, helping to elaborate and prioritize product features. 

• Ensure Quality: Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables. Create thorough test cases and capture results to tighten defect discovery ahead of go-live. 

• Provide Expert Support: Function as a seasoned operations resource, offering solutions to complex problems, documenting findings, and proposing alternative approaches. 

• Collaborate and Communicate: Work closely with the project team to anticipate and address client needs and provide weekly status updates on all assigned projects. 

• Champion Our Values: Support company values and uphold quality control standards across all airline and rail integration initiatives. 

What You’ll Bring

Minimum Qualifications

• 6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments,
• Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces.
• Communication Excellence: Superior communication skills across various modes (verbal, non-verbal, written), coupled with strong active listening abilities.
• Relationship Building: Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

Preferred Qualifications

• Leadership Potential: Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals.

Education

• Bachelor’s degree
• Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are strongly preferred.

Position Type and Expected Hours of Work
This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility
None

Travel Requirements 
Approximately 30-40% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.

What’s In it for You 

• Join a growing company where core platform integrations are central to delivering impactful client and business outcomes
• Opportunity to build expertise across operational workflows
• ​​Health, dental, and vision insurance  
• Competitive 401(k) matching  
• Paid Time Off 

Compensation

• For candidates based in Melville, NY (Hybrid), the good faith annual salary range for this position is $100,000 to $120,000 USD.
• For candidates based in Markham, ON (Hybrid), the good faith annual salary range is $120,000 to $150,000 CAD.
• Actual compensation will be determined based on experience and location.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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