Senior Business Manager, GCM

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DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

Location: USA - VIRTUAL - US California

Division: Solutions

Job Posting Title: Senior Business Manager, GCM - 130058

Time Type: Full Time

POSITION SUMMARY

The Senior Business Manager provides critical support to Global Customer Management (GCM) by owning and developing the reporting framework for the customer account.

The primary focus of the role is to establish accurate, consistent and scalable internal and customer reporting across operational performance, implementations and other key account programs. The role will translate business requirements and operational data into executive-level reporting, dashboards and actionable insights that improve visibility and support decision-making.

In parallel, the Senior Business Manager will help strengthen the underlying data environment supporting these reports by improving data connections, automation and integration across systems. The role will serve as a link between GCM, operations and technical teams to ensure reporting requirements are translated into sustainable data and BI solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own and continuously improve the internal and external reporting and reporting frameworks for the customer account.
• Develop and maintain standardized executive reports, dashboards, scorecards and KPI reporting across account programs.
• Partner with GCM leadership and functional teams to define reporting requirements, KPIs, reporting cadence and performance measures.
• Consolidate information across sites, regions, functions and systems into consistent account-level reporting.
• Analyze performance data to identify trends, risks, exceptions and continuous improvement opportunities.
• Ensure reporting is accurate, timely and aligned with current customer and business requirements.
• Design and maintain reporting solutions using Power BI, Excel and other approved BI tools.
• Drive greater automation and reduce dependency on manually compiled reports and disconnected data sources.
• Partner with IT, BI, systems teams and developers to improve data availability, connectivity and reporting infrastructure.
• Support development of SQL queries, datasets, data models and system connections required to enable reporting.
• Develop and manage the roadmap for reporting improvements, automation and supporting data capabilities.
• Support executive reviews, steering committees and customer meetings through effective reporting, analytics and presentation of business insights.
• Act as the GCM interface between business stakeholders and technical resources, translating business reporting needs into clear technical requirements.

REQUIRED SKILLS & COMPETENCIES

• 5+ years of experience in business intelligence, reporting, analytics, program management or a related discipline preferred.
• Experience supporting reporting within complex, multi-site or multi-functional environments.
• Logistics, supply chain, warehousing or operational experience strongly preferred.
• Bachelor's degree in Business, Supply Chain, Analytics, Information Systems or related field preferred.

Computer Skills

• Experience supporting system integrations, data connections, APIs, ETL processes or similar data-enablement activities.
• Strong knowledge of Power BI and advanced Microsoft Excel.
• Working knowledge of SQL and relational data sources.
• Experience with Power Query, Power Automate, Microsoft Fabric or comparable reporting/data technologies preferred.

Other Skills

• Ability to translate complex operational information into clear executive-level reporting and insights.
• Strong analytical, problem-solving and data-validation skills.
• Ability to bridge business requirements and technical teams.
• Strong written, verbal and visual/presentation communication skills.
• Strong organizational and programme-management capability.
• Proactive, self-directed and comfortable operating in a fast-paced and evolving environment.

WORK ENVIRONMENT

Working Conditions

Mixed office and operational environment

Physical Effort

Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.

Mental Effort

Sustained concentration and analytical effort

Other

Regular Travel or Weekend/Overnight Shifts

For this position, the expected base pay range is $112,000.00 - $140,000.00 USD Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

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