Senior Business Process Analyst

Company: Diverse Agile Solutions, LLC
Location: Adelphi, Maryland (Hybrid)
Employment Type: Full-Time
Work Arrangement: Hybrid
Salary Range: $110,000–$125,000 annually
Client: University of Maryland Global Campus (UMGC)

About Diverse Agile Solutions

Diverse Agile Solutions (DAS) is a Maryland-based technology services firm specializing in Networking, Cloud, Enterprise IT Modernization, Agile Transformation, Cybersecurity, and Digital Solutions.

As a certified Minority Business Enterprise (MBE), Small Business Enterprise (SBE), and Disadvantaged Business Enterprise (DBE), DAS delivers innovative technology solutions and highly qualified professionals to government, higher education, and commercial clients.

We are seeking an experienced Senior Business Process Analyst to support an enterprise technology engagement with the University of Maryland Global Campus (UMGC).

Position Overview

Diverse Agile Solutions is seeking a highly experienced Senior Business Process Analyst to support UMGC's Office of Information Technology.

The Senior Business Process Analyst will serve as a strategic liaison between business stakeholders, executive leadership, technical architects, developers, and project management teams. This individual will play a critical role in analyzing, documenting, and improving business processes while supporting the design, configuration, testing, and ongoing maintenance of UMGC's Enterprise Data, Analytics, and AI Platform (EDAP).

The ideal candidate will bring extensive experience in business process improvement, requirements gathering, enterprise data environments, and Agile methodologies.

This position requires exceptional communication, facilitation, presentation, and relationship management skills, including the ability to work effectively with executive-level stakeholders.

Key Responsibilities

Business Process Analysis & Improvement

• Analyze existing business processes and develop detailed current-state (AS-IS) and future-state (TO-BE) process models.
• Identify operational inefficiencies, process gaps, and opportunities for improvement.
• Recommend solutions that improve operational performance and support organizational objectives.
• Develop business process documentation, workflows, specifications, and requirements.

Requirements Management

• Lead requirements elicitation, analysis, prioritization, and documentation.
• Facilitate stakeholder interviews, workshops, brainstorming sessions, and discovery meetings.
• Develop Business Requirements Documents (BRDs), features, user stories, and acceptance criteria.
• Validate requirements with cross-functional stakeholders to ensure accuracy, clarity, and testability.
• Translate business needs into actionable technical requirements for architects and developers.

Enterprise Data & Analytics

• Support requirements development for enterprise data warehouse initiatives.
• Collaborate with technical teams supporting data ingestion, integration, and data transfer solutions.
• Help identify data management gaps and opportunities for improvement.
• Analyze business data and translate findings into actionable recommendations.
• Support reporting and dashboard development using Power BI.
• Contribute to the continued improvement of UMGC's Enterprise Data, Analytics, and AI Platform.

Project & Program Support

• Review, triage, and organize incoming business requests.
• Help organize strategic initiatives into manageable projects and workstreams.
• Collaborate with project and program managers to establish milestones, deliverables, and priorities.
• Champion organizational change initiatives through intake and discovery.
• Establish performance metrics and reporting mechanisms to monitor progress and identify gaps.

Stakeholder Engagement

• Serve as a trusted advisor and subject matter expert to assigned business areas.
• Facilitate discussions with executive leadership and senior stakeholders.
• Build strong relationships between business owners and technical delivery teams.
• Communicate recommendations and complex business requirements effectively.
• Promote collaboration, accountability, and continuous improvement across teams.

Required Qualifications

• Minimum of 8 years of experience in Business Analysis, Business Process Improvement, or related disciplines.
• Experience working in higher education, technology professional services, or product/consulting environments.
• Demonstrated experience delivering business process improvement initiatives and measurable business value.
• Strong experience with business process modeling and requirements documentation.
• Experience developing BRDs, functional requirements, features, user stories, and acceptance criteria.
• Experience with enterprise data platforms, data ingestion, and data transfer technologies.
• Experience with Microsoft data technologies, Microsoft Fabric, Amazon Redshift, or Databricks.
• Experience developing reports and dashboards using Microsoft Power BI.
• Strong understanding of Agile methodologies, including Scrum, Kanban, and Scaled Agile.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related discipline.
• Experience supporting enterprise data warehouse or enterprise analytics initiatives.
• Experience working with AI and advanced analytics platforms.
• Experience collaborating with technical architects, developers, and enterprise technology teams.
• Experience supporting higher education institutions or large enterprise organizations.
• Agile certifications such as Certified Scrum Master (CSM), PMI-ACP, or SAFe certifications.

Ideal Candidate Profile

The successful candidate will be:

• An experienced business analyst capable of operating at both strategic and operational levels.
• Comfortable presenting recommendations to executive leadership.
• Skilled at translating complex business needs into technical requirements.
• Experienced in enterprise data, analytics, and business process improvement.
• An effective facilitator who can bring diverse stakeholder groups together.
• Proactive, detail-oriented, and capable of driving initiatives independently.

Work Location

This is a hybrid position based in Adelphi, Maryland. Candidates must be able to work onsite as required by the client.

Compensation

Annual salary range: $110,000–$125,000, depending on qualifications and experience.

Equal Employment Opportunity

Diverse Agile Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants.