Senior Business Systems Analyst (Mobile apps)

Position: Senior Business Systems Analyst (Mobile apps)
Location: Richmond Virginia 23219 (Hybrid)
Duration: 12 months
Job ID: 181281

High Level Project Overview:

• The Senior Business Technology Analyst plays a key role in supporting the IT Mobility team and the technology used by Electric Distribution employees and crews in the field.
• This position will focus on supporting mobile solutions delivered through iPad and iPhone devices, as well as the Work Management application and related technology used to plan, assign, execute, and document field work.
• The BTA will serve as a liaison between Electric Distribution business partners, field users, IT teams, application support teams, and technology vendors.
• The role will work closely with field personnel to understand operational needs, identify technology issues and opportunities, translate business requirements into effective technical solutions, and help ensure mobility and work management capabilities are reliable, intuitive, and aligned with business processes.
• The practitioner will research, analyze, and evaluate business processes, system functionality, application performance, and user feedback to recommend improvements to mobile and work management solutions.
• Responsibilities include analyzing complex business and technology issues, documenting requirements, supporting incident and problem resolution, coordinating production fixes and enhancements, and identifying opportunities to improve the field user experience and operational efficiency.
• The BTA will elicit and document business and technical requirements, translate user needs into user stories and acceptance criteria, and work with Product Owners, developers, support teams, and business stakeholders throughout the solution lifecycle.
• The position will also develop and execute functional and regression testing plans, coordinate user acceptance testing, validate production changes, and support the successful deployment and adoption of new capabilities.
• The role will help manage and prioritize enhancements and product backlogs, monitor solution performance and business outcomes, support software and technology vendor relationships, and contribute to product roadmaps and strategic planning.
• The BTA will maintain a strong understanding of Electric Distribution field operations and serve as a trusted technology partner focused on delivering stable, effective, and user-friendly mobility and work management solutions for field employees.

Required Years of Experience:

• 5 plus years of direct experience as a Business Technology Analyst previously supporting enterprise mobile applications, mobile devices, or field technology solutions, particularly iPad and iPhone environments.

Required Education:

• Minimum Education: High School Diploma or Equivalency

Top Required Skills:

• Hands-on experience supporting enterprise mobile applications, mobile devices, or field technology solutions, particularly iPad and iPhone environments.
• Experience supporting work management, field service, asset management, or workforce management applications.
• Experience working directly with field employees, operations organizations, or other frontline technology users to understand business processes and technology needs.
• Strong analytical, organizational, troubleshooting, and problem-solving skills with the ability to assess both business and technical issues.
• Ability to coordinate resolution of production issues through collaboration with business users, application developers, infrastructure teams, vendors, and other IT support organizations.
• Experience gathering, analyzing, and documenting business and functional requirements for application enhancements, system changes, and technology initiatives.
• Strong facilitation skills supporting requirements sessions, process reviews, solution design discussions, and user acceptance testing.
• Experience translating business and field user needs into user stories, acceptance criteria, functional requirements, and test scenarios.
• Ability to develop and execute functional, integration, regression, and user acceptance testing plans for mobile and work management applications.
• Experience supporting production applications, validating production fixes, coordinating application releases, and communicating issues or changes to impacted users.
• Ability to understand field workflows and identify opportunities to improve usability, reliability, efficiency, and the overall mobile user experience.
• Experience managing and prioritizing product backlogs and collaborating with Product Owners and stakeholders within an Agile delivery environment.
• Ability to analyze application and operational metrics to identify trends, recurring issues, and opportunities for continuous improvement.
• Strong written and verbal communication skills with the ability to communicate technical issues, business impacts, requirements, risks, and trade-offs to both technical and non-technical audiences.
• Ability to manage multiple priorities while supporting day-to-day operational needs, production issues, system enhancements, and project activities.
• Ability to quickly learn Electric Distribution business processes, field workflows, emerging mobility technologies, and evolving end-user requirements.
• Strong customer-service mindset with an emphasis on supporting field personnel and minimizing technology disruptions that could affect field operations.
• Demonstrated initiative and willingness to challenge existing processes, identify better solutions, and drive continuous improvement across mobility and work management capabilities.

What soft skill requirements do candidates have (team fit and personality requirements)?

• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $65- $70/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global, do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at

legal@pinnacle1.com

#LI-PS4