The Senior Care Coordinator oversees the coordination of client services within the healthcare facility, managing a team of Care Coordinators, Enrollment Specialists, and Housing Specialists. This role involves ensuring compliance with HUD regulations, optimizing resource utilization, and leading quality improvement initiatives. The ideal candidate will have a strong background in social services, case management, or a related field, along with leadership experience and a passion for helping vulnerable populations.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct assessments and program intakes for individuals seeking rapid re-housing services.
Ensure data is accurate and complete and that all required accompanying documentation is collected.
Update case notes in electronic case management system in a timely manner.
Participate in the intake and orientation process of new program participants.
Provide direct case management services in the office and on field/home visits.
Provide hands-on assistance to enable clients to find suitable housing, including accompanying clients to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas.
Advocate on behalf of the veteran with landlords and brokers to overcome any issues or challenges to securing suitable housing.
Work collaboratively with community housing specialists to identify suitable housing.
Conduct housing inspections for identified units prior to financial assistance being requested.
Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships;
Conduct assessments and program intakes for individuals seeking rapid re-housing services.
Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences.
Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
Manage a caseload of up to 25 or more clients, ensuring high-quality support and timely services.
Provide oversight and guidance to Care Coordinators, Enrollment Specialists, and Housing Specialists.
Work collaboratively with community housing specialists to identify suitable housing.
Perform other related duties and responsibilities as assigned; job tasks and responsibilities may be modified or expanded to meet organizational needs.
JOB QUALIFICATIONSEducation:
Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field (preferred).
Experience:
Minimum of 5 years of experience in social services, case management, or a similar role.
3-5 years management and progressive leadership experience in healthcare or related field.
Knowledge of HUD regulations and experience with HUD-funded programs (preferred).
Skill Required
Strong organizational skills need to manage diverse responsibilities and provide services at various sites
Ability to establish and maintain effective working relationships with colleagues, clients and contracted providers of health care services
Ability to plan, organizes, implement, and evaluate needs assessments; action plans; and professional development activities
Apply problem-solving skills to resolve issues or concerns regarding health education.
Compassion/understanding/desire to work with homeless individuals.
Excellent oral and written communication skills needed to provide counseling to clients, document case work and provide training
Ability to work independently and within a team environment
Ability to adhere to confidentiality guidelines, deadlines and reporting requirements
Extremely proficient in Microsoft Office Suite; employee is willing and able to:
Create, edit, and interpret charts, tables and spreadsheets (via Microsoft Excel).
Effectively manage, filter and sort data (via Microsoft Excel).
Create well-organized documents and outlines (via Microsoft Word).
Manage mailbox and calendar (via Microsoft Outlook)