Senior Client Management Lead - - NAEP Reporting & Content Strategy

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 80 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, ACT solidifies our impact in higher Ed and Workskills while Edusoft enhances our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 80 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, ACT solidifies our impact in higher Ed and Workskills while Edusoft enhances our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary

The Senior Client Management- Lead has responsibility for client relations and content development across NAEP Report Cards and related products supporting NAEP data releases . This role has the ultimate accountability for a successful client relationship related to visioning, designing, developing, and publishing engaging and useful NAEP results.

Primary Responsibilities

Client Relationship Management
Create strategic vision for NAEP report cards, release and briefing materials, and opportunities for extending results releases.
Ensure consistent communication with clients, other partners and subcontractors to achieve design and communication goals related to NAEP results.
Continually collaborate with clients to ensure clear set of contract expectations and work plans for the development, review, and release of NAEP report cards.
Educate ETS colleagues on future capabilities required by the client that align with NAEP reporting goals.

Contract Management/Change Requests
Work with NAEP Reporting director to influence and plan for implementation of contract scope and contract deliverables for NAEP reports, ensuring deliverables are met on time.

Business Development
Maintain, cultivate and grow client relationships regarding the development of appropriate statistical reports of large-scale assessment results.
Gather, analyze and disseminate potential innovations to NAEP reporting (or reporting for large scale assessment generally) at conferences and professional organizations.
Propose contract options and efficiencies that will enhance the use of NAEP results.
Represent ETS to institutional and government constituents, specifically NAEP state and district representatives as well as the National Assessment Governing Board.

Financial Management
Influence and significantly contribute to RFP process
Ensure contract deliverables are met, documented, and planned out at the start of each contract year.

Adhere to ethical standards and comply with the laws and regulations applicable to your job function

Keyword: Product delivery, Product portfolio management, Quality control processes, Contract management
Required Experience:

Knowledge and Skills

Possesses an intuitive and applicable understanding of how a to create suitable publications for a federal statistical agency that drives value for the program.
Displays a thorough understanding of what drives efficiency and effective public-facing communications and data visualizations.
Maintains a market-focused approach to usability and engaging communications of assessment results.
Keeps an overall big picture understanding of the program goals and its interrelationships enabling a person to make better use of the program results to drive important policy discussions.
Has a continuing focus on the needs and requirements of clients; anticipating their needs; remaining sensitive to clients while performing services for them; responsive to client needs.

Able to compromise in a cooperative effort to reach mutually satisfactory conclusions and results.
Able to prepare effective presentations in content and function; able to speak competently to the level of the audience.
Has knowledge of the large-scale assessment reporting products and services and intended goals and uses in the assessment landscape.
Excellent meeting facilitation skills.
Able to decide on trends in publishing, communications, and technology which should be implemented in the future.

Education and Experience

Masters degree or Ph.D. preferred
Advanced Degree in Education, Education Measurement, Product Content is required
A relevant combination of education and experience is preferred
7+ years in client/constituent organization
Experience in Publishing, Journalism, Education related fields, Knowledge and experience in working in collaborative teams to implement innovations using technology, automations, and/or AI preferred.
Excellent verbal, written and interpersonal communication skills.

Must complete a government security clearance investigation and fingerprint check. Eligibility requirements include U.S. citizenship

#LI-NK1

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

From: ETS