Senior Client Service Representative

HireTalent

Boston, MA

JOB DETAILS
SKILLS
Accounting, Analysis Skills, Communication Skills, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Finance, Financial Reporting, Financial Services, Fixed Income Investments, Fund Accounting, Investment Accounting, Investment Management, Microsoft Excel, Operational Strategy, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reconciliation, Risk Management, Team Player, Technical Support, Time Management, Writing Skills
LOCATION
Boston, MA
POSTED
3 days ago

Overview

We are seeking a Senior Client Service Representative to support fund accounting and client service operations within a fast-paced financial services environment. This role serves as a key contact for clients while ensuring accurate fund accounting deliverables, timely issue resolution, and exceptional client service.

The ideal candidate is analytical, detail-oriented, and thrives in a deadline-driven environment while collaborating with both clients and internal operational teams.

Responsibilities

  • Calculate and review daily Net Asset Values (NAVs) for assigned funds
  • Prepare month-end and year-end financial reports and deliverables
  • Generate and maintain internal and external client reporting packages
  • Respond to client inquiries in a timely, accurate, and professional manner
  • Utilize internal systems and technology to support daily fund accounting activities
  • Review, investigate, and resolve accounting breaks and reconciliation issues
  • Escalate complex issues and risks to management as appropriate
  • Partner with internal teams to ensure client deliverables are completed accurately and on schedule
  • Support process improvement initiatives and operational efficiency efforts
  • Maintain high service standards and build strong client relationships

Required Qualifications

  • Bachelor s degree in Business, Finance, Accounting, or related field (or equivalent experience)
  • 1 3 years of Fund Accounting experience
  • Strong understanding of investment products, including:
    • Equities
    • Fixed Income Securities
    • Derivatives
    • Corporate Actions
    • Emerging Markets Investments
  • Ability to work accurately in a deadline-driven environment
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong attention to detail and organizational abilities
  • Advanced proficiency with Microsoft Excel

Preferred Qualifications

  • Experience using Bloomberg and Reuters platforms
  • Prior experience in financial services, custody operations, or investment accounting
  • Experience supporting institutional or investment management clients

About the Company

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