Senior Community Manager

About the Community: Monterey Ranch is a 1072-unit apartment community in south Austin, TX. Monterey Ranch amenities include 5 swimming pools, a state-of-the-art fitness center, 2 tennis courts, soccer field, and a community center with a movie theater.

Position Purpose: The Senior Community Manager is responsible for managing on-site team members, driving financial performance, controlling expenses, and maintaining operational and quality standards. The Senior Community Manager partners closely with regional leadership to optimize property performance, promote resident and employee satisfaction, ensure compliance with company policies and applicable laws, and uphold Northland’s operational standards.

Essential Functions: The following list of essential job functions is not exhaustive and may be supplemented or modified, as necessary.

• Oversee daily community operations, including leasing, occupancy, renewals, resident relations, collections, and administrative processes.
• Monitor market conditions, competing communities, rental rates, occupancy, and concessions to support leasing and retention objectives.
• Prepare and manage the annual budget, monitor financial performance, control expenses, and implement strategies to maximize net operating income (NOI).
• Evaluate financial reports, operational metrics, and performance dashboards to identify trends, assess results, and recommend or implement corrective actions to improve community performance.
• Uses company systems and technology platforms to support daily community operations, maintain accurate records, and complete required reporting.
• Oversee maintenance operations, capital projects, unit-turn activities, vendor relationships, and staffing to ensure efficient operations and maintain the property’s appearance and curb appeal.
• Builds positive relationships with residents, employees, vendors, and prospective residents by communicating professionally and resolving concerns promptly.
• Manage all aspects of team leadership, including recruitment, onboarding, training, performance reviews, and employee development, in accordance with company policies.
• Exercise sound judgment, demonstrate the highest standards of ethics and integrity, and perform additional duties as directed by the Regional Manager or Vice President of Multifamily Operations.
• Ensure compliance with Northland policies and procedures, Fair Housing requirements, applicable laws, and risk management and safety standards; proactively identify potential risks and implement appropriate solutions.

Supervisory Responsibilities

• Leads and supports the community team, fostering collaboration, accountability, and effective coordination of maintenance responsibilities and vendors.
• Assigns and delegates work, manages schedules, and monitors results to ensure responsibilities are completed effectively and operational goals are met.
• Establish performance expectations, evaluate team and individual results, provide ongoing feedback, and implement performance improvement measures as appropriate.
• Provides coaching, training, and development opportunities to support employee performance and accountability.
• Participates in hiring, onboarding, performance management, and corrective action in accordance with company policies.
• Promote consistent execution of company policies, procedures, and operational standards while ensuring employees understand their responsibilities and are equipped to meet established goals.

Qualifications and Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• At least five years of experience in multifamily property management with demonstrated leadership and operational success.
• Knowledge of property management operations, including leasing, resident relations, budgeting, collections, maintenance coordination, and financial reporting.
• Ability to lead and develop employees, manage competing priorities, resolve problems, and make sound decisions.
• Strong communication, customer service, organizational, and interpersonal skills.
• Ability to effectively market and promote the community to prospective residents.
• Demonstrate strong organizational skills by managing competing responsibilities, adapting to changing workloads, and responding timely to evolving community needs.
• Working knowledge of Microsoft Office applications and the ability to learn and use property management and other business systems.
• Availability to work weekends and maintain a flexible schedule as needed to meet community operational needs. Occasional travel may be required for conferences, training, events, or community coverage as needed.
• Ability to regularly walk the community, climb stairs, inspect property conditions, and oversee daily operations.

Physical Requirements:

• Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
• Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.

Benefits Highlights:

• Competitive Bonus Structure
• 401(k) + Company Match
• Medical, Dental, & Vision Insurance
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Employee Assistance Program
• Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.